Service Advisor

Perfect Placement; Musselburgh; On-site; GBP 23,000 - 39,000; Full time

Benefits offered by this job

OTE up to £39k

Bonus scheme

Training provided

Benefits package

Job summary

Perfect Placement in Edinburgh is seeking an experienced Service Advisor to join a franchised dealership's Service Department. You will be the main contact for customers, relaying details from Technicians and driving service value.

Earn a basic salary up to £30,000 with OTE up to £39,000, plus a bonus scheme and full training. A stable career at a reputable franchise awaits in a supportive team environment.

Qualifications

• Proven experience in a motor trade service department as a Service Advisor.
• Strong customer service skills and professional approach.
• Target-driven with a track record of achieving KPIs.
• Excellent communication skills.
• Valid UK Driving Licence.
• Ability to work effectively within a team environment.

Responsibilities

• Act as a primary point of contact for customers, ensuring excellent customer service
• Relay technical information from Technicians to customers clearly and accurately
• Upsell suitable services and products to maximise dealership revenue
• Manage customer expectations and provide updates throughout the service process
• Meet and exceed KPI targets through efficient workflow management
• Administer job cards and maintain accurate records

Skills

Motor trade experience

Customer service

KPI achievement

Communication skills

Team player

Valid UK driving licence

Job description

We are recruiting on behalf of our client, a reputable franchised dealership in Edinburgh, seeking an experienced Service Advisor to join their Service Department. This is an excellent opportunity for a motivated motor trade professional looking to develop their career within a well-established dealership.

Benefits as a Service Advisor:

• Basic salary up to approximately £30,000, depending on experience
• OTE up to £39,000 with achievable bonuses
• Bonus scheme available to reward performance
• Comprehensive dealership benefits package
• Full training provided to enhance skills and product knowledge
• Stable career within a reputable franchise

Duties as a Service Advisor:

• Act as a primary point of contact for customers, ensuring excellent customer service
• Relay technical information from Technicians to customers clearly and accurately
• Upsell suitable services and products to maximise dealership revenue
• Manage customer expectations and provide updates throughout the service process
• Meet and exceed KPI targets through efficient workflow management
• Administer job cards and maintain accurate records

Requirements as a Service Advisor:

• Proven experience in a motor trade service department as aService Advisor
• Strong customer service skills and professional approach
• Target-driven with a track record of achieving KPIs
• Excellent communication skills
• Valid UK Driving Licence
• Ability to work effectively within a team environment