Service Advisor

Allscreens Nationwide Ltd; Dunfermline; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

OTE

Weekdays only

Training program

Career development

Supportive management

Job summary

A reputable main dealer in Dunfermline is seeking an experienced Service Advisor to join their team. This role offers a competitive basic salary and a generous OTE, with Monday to Friday hours and no weekend work, ideal for driving a stable, long-term career within a respected dealership group.

You will handle customer enquiries, diagnose service needs, agree on work to be carried out, and clearly explain the work performed to customers, ensuring compliance with manufacturer service standards

Qualifications

• Proven experience as a Service Advisor within the automotive sector.
• Strong organisational and administrative skills.
• Excellent customer service and communication abilities.
• Good understanding of vehicle systems and common issues.

Responsibilities

• Handle customer enquiries and queries promptly and professionally.
• Qualify service requirements and diagnose vehicle issues where appropriate.
• Establish agreement with customers on the work to be carried out.
• Clearly explain work carried out on vehicles, ensuring customer understanding and approval.
• Maintain accurate records within relevant systems at all times.

Skills

Customer service

Organisational skills

Communication skills

Vehicle knowledge

Job description

We are currently seeking a highly skilled Service Advisor on behalf of our client, a reputable main dealer in Dunfermline. This is an excellent opportunity for an experienced Service Advisor looking to progress their career within a well-established dealership that values expertise and customer service excellence.

• Competitive basic salary of up to £28,500, dependent on experience
• On-target earnings (OTE) of up to £35,000
• Monday to Friday working week with no weekends required
• Stable dealership with a loyal, repeat customer base
• Supportive management team with extensive industry knowledge
• Comprehensive systems and process training
• Opportunities for future career development within the group

Duties of the Service Advisor:

• Handle customer enquiries and queries promptly and professionally
• Qualify service requirements and diagnose vehicle running issues where appropriate
• Establish agreement with customers on the work to be carried out
• Clearly explain work carried out on vehicles, ensuring customer understanding and approval
• Ensure compliance with manufacturer service standards as a Service Advisor
• Maintain accurate records within relevant systems at all times

Requirements:

• Proven experience as a Service Advisor within the automotive sector
• Strong organisational and administrative skills
• Excellent customer service and communication abilities
• Good understanding of vehicle systems and common issues
• Positive attitude and professional approach to work