Service Advisor

Venatu Consulting Ltd; Leeds; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Career progression opportunities

Pension scheme

Free parking

Training: DAF Academy Service Advisor

Job summary

FACAUTO in Leeds is seeking an experienced Service Advisor to join its busy commercial vehicle service department. You will manage bookings, prepare estimates, and communicate with customers throughout the repair process.

Ideal candidates have experience in the commercial vehicle sector, strong communication skills, and a customer-focused mindset. The role offers a permanent contract, 45-hour weeks, and opportunities for progression.

Qualifications

• Excellent written and verbal communication skills.
• Customer-focused approach with the ability to build relationships.
• Good computer literacy and confidence using business systems.

Responsibilities

• Manage daily service bookings and workshop scheduling.
• Prepare accurate service estimates.
• Keep customers informed about costs, progress and authorisations.
• Prepare job cards and raise invoices.
• Liaise with customers and workshop colleagues to ensure timely completion.
• Maintain clear service records and documentation.
• Deliver a professional customer experience throughout servicing and repair.

Skills

Communication skills

Customer focus

Computer literacy

Full UK driving licence

Tools

Business systems

Job description

Job Title

Service Advisor

Location

Leeds, West Yorkshire

Salary or rate

Competitive salary depending on experience

Contract type

Permanent

Hours or shifts

45 hours per week, Monday to Friday, alternating between 6am to 3.30pm and 8.30am to 6pm.

One in three Saturday mornings, 7am to midday.

About the role

An exciting opportunity has arisen for an experienced Service Advisor to join a busy commercial vehicle service department in Leeds. This permanent Service Advisor position would suit someone with experience in the commercial vehicle industry, motor trade or a related sector who is confident delivering excellent customer service and coordinating workshop activities.

As a Service Advisor, you will play an important role in ensuring the workshop operates efficiently, managing service bookings, preparing estimates and keeping customers informed throughout the repair process. This Service Advisor opportunity would also suit someone with a passion for trucks and knowledge of truck or trailer parts who is looking to develop their career within a commercial vehicle dealership.

Key responsibilities

• Managing daily service bookings and ensuring efficient workshop scheduling.
• Preparing accurate service estimates in a timely and professional manner.
• Keeping customers informed about repair costs, progress and authorisations.
• Preparing job cards and raising invoices accurately.
• Liaising with customers and workshop colleagues to ensure work is completed efficiently.
• Maintaining clear and accurate service records and documentation.
• Delivering a professional customer experience throughout the servicing and repair process.

Skills and experience required

Essential

• Previous experience as a Service Advisor or in a similar role within the commercial vehicle, motor trade or an associated sector.
• Excellent written and verbal communication skills.
• A customer focused approach with the ability to build positive relationships.
• Good computer literacy and confidence using business systems.
• A full UK driving licence.

Desirable

• Knowledge of vehicle repair scheduling.
• Experience working with commercial vehicles, trucks or trailers.
• Knowledge of truck and trailer parts.
• Previous experience within a busy dealership or workshop environment.

What is on offer

• Competitive salary based on experience.
• DAF Academy Service Advisor training.
• 22 days paid annual leave plus statutory holidays, increasing to 25 days plus statutory holidays with service.
• Career progression opportunities.
• Employee of the Month competition.
• Employee Assistance Programme.
• Pension scheme.
• Death in service life insurance scheme.
• Cycle to Work scheme.
• Free parking.

FACAUTO