Service Advisor

Kingston Bagpuize; Kingston Bagpuize; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

30 days annual leave

Birthday holiday

Pension scheme

Eyecare vouchers

Life assurance - 3x base salary

Employee Assistance Programme

Rewards platform access

Service recognition awards

Free branded uniform

Cycle to Work Scheme

Staff discounts on parts, servicing &M

Discounts on vehicle & motorcycle

Job summary

Kingston Bagpuize is recruiting an experienced Service Advisor for a franchised motor dealership in Abingdon. The role focuses on delivering an outstanding customer experience during service and repair, acting as the link between customers and the workshop.

This is a Monday-Friday role, 42.5 hours per week. A full UK driving licence and a passion for motorcycles are essential, with experience in a service/aftersales environment preferred.

Qualifications

• Proven customer service experience in a relevant setting.
• Excellent communication and interpersonal skills.
• Strong organisational and administration abilities.
• Ability to manage multiple priorities in a busy environment.
• Professional, customer-focused attitude.
• Experience working towards targets.
• Strong attention to detail.
• Team-oriented with a genuine interest in motorcycles.
• Full UK driving licence.

Responsibilities

• Welcome customers and manage service and repair requirements.
• Book vehicles into the workshop and manage customer appointments.
• Provide customers with clear updates throughout the repair process.
• Liaise closely with technicians and the workshop team.
• Prepare and provide accurate estimates and invoices.
• Process customer payments.
• Manage walk-in customers and enquiries.
• Promote additional aftersales opportunities where appropriate.
• Support the sale of clothing, merchandise and accessories.
• Ensure parts requirements are met and stock levels are maintained.
• Checking deliveries and storing parts correctly.
• Pre-picking parts for workshop jobs to ensure a smooth workflow.
• Ensuring customer expectations are consistently exceeded.

Skills

Customer service

Communication

Organisation

Multitasking

Teamwork

Attention to detail

Target-driven

Motorcycle interest

Job description

Service Advisor Franchised Motor Dealership - Abingdon Salary: £28,000 Basic - £31,000 OTE Driver Licence Required: Yes We are currently recruiting for an experienced and customer-focused Service Advisor to join a successful motorcycle dealership in Abingdon. This is an exciting opportunity for someone with a passion for motorcycles and a strong background in customer service to become an integral part of a busy Aftersales and Service Department.

The Role

As a Service Advisor, you will be responsible for delivering an exceptional customer experience throughout the service and repair process. You will act as the key link between customers and the workshop, ensuring all work is communicated clearly and efficiently while maintaining the highest standards of customer service.

This is a Monday-Friday role, 42.5 hours per week.

Your responsibilities will include:

• Welcoming customers and managing their service and repair requirements
• Booking vehicles into the workshop and managing customer appointments
• Providing customers with clear updates
  throughout the repair process
• Liaising closely with technicians and the workshop team
• Preparing and providing accurate estimates and invoices
• Processing customer payments
• Managing walk-in customers and enquiries
• Promoting additional aftersales opportunities where appropriate
• Supporting the sale of clothing, merchandise and accessories
• Ensuring parts requirements are met and stock levels are maintained
• Checking deliveries and storing parts correctly
• Pre-picking parts for workshop jobs to ensure a smooth workflow
• Ensuring customer expectations are consistently exceeded

About You

We are looking for a confident and professional Service Advisor who enjoys working with customers and has a genuine passion for motorcycles. Previous experience within a service, aftersales, automotive or motorcycle environment would be highly advantageous. Experience working with premium or high-end brands would also be beneficial.

You will ideally have:

• Proven customer service experience
• Excellent communication and interpersonal skills
• Strong organisational and administration skills
• The ability to manage multiple priorities in a busy environment
• A professional and customer-focused approach
• Experience working towards targets
• Strong attention to detail
• The ability to work effectively as part of a team
• A genuine interest in motorcycles
• A full UK driving licence

Benefits

• 30 days annual leave, including Bank Holidays
• Additional birthday holiday
• Contributory pension scheme
• Free eyecare vouchers
• Life assurance - 3x base annual salary
• Employee Assistance Programme with 24/7 mental health support
• Access to an online rewards platform offering cashback and discounts
• Service recognition awards
• Free branded uniform for specific roles
• Cycle to Work Scheme £500 colleague referral fee
• Staff discounts on parts, servicing and MOT tests
• Discounts on vehicle and motorcycle