Service Advisor

The Solution Automotive Limited; Abingdon; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

30 days annual leave

Contributory pension scheme

Free eyecare vouchers

Life assurance - 3x base salary

Employee Assistance Programme

Staff discounts on parts, servicing

Cycle to Work Scheme

Brand-specific training

Career progression opportunities

Ongoing coaching and training

Job summary

The Solution Automotive Limited is seeking a confident Service Advisor to deliver exceptional customer service throughout the service and repair process for motorcycles. You will be the key link between customers and the workshop, ensuring clear communication and high standards of service.

You will welcome customers, manage bookings, provide updates, liaise with technicians, prepare estimates and invoices, handle payments, and promote aftersales. A full UK driving licence is essential.

Qualifications

• Proven customer service experience
• Excellent communication and interpersonal skills
• Strong organisational and administration skills
• Ability to manage multiple priorities in a busy environment
• Professional and customer-focused approach
• Experience working towards targets
• Strong attention to detail
• Ability to work effectively as part of a team
• Genuine interest in motorcycles
• A full UK driving licence

Responsibilities

• Welcoming customers and managing service and repair requirements
• Booking vehicles into the workshop and managing appointments
• Providing customers with clear updates throughout the repair process
• Liaising with technicians and the workshop team
• Preparing and providing accurate estimates and invoices
• Processing customer payments
• Handling walk-in customers and enquiries
• Promoting aftersales opportunities where appropriate
• Supporting sale of clothing, merchandise and accessories
• Ensuring parts requirements are met and stock levels maintained
• Checking deliveries and storing parts correctly
• Pre-picking parts for workshop jobs to ensure a smooth workflow
• Exceeding customer expectations

Skills

Customer service experience

Communication skills

Organisational skills

Multi-tasking

Professional and customer-focused

Targets experience

Attention to detail

Teamwork

Interest in motorcycles

UK driving licence

Job description

The Role

As a Service Advisor, you will be responsible for delivering an exceptional customer experience throughout the service and repair process. You will act as the key link between customers and the workshop, ensuring all work is communicated clearly and efficiently while maintaining the highest standards of customer service.

• Welcoming customers and managing their service and repair requirements
• Booking vehicles into the workshop and managing customer appointments
• Providing customers with clear updates throughout the repair process
• Liaising closely with technicians and the workshop team
• Preparing and providing accurate estimates and invoices
• Processing customer payments
• Managing walk-in customers and enquiries
• Promoting additional aftersales opportunities where appropriate
• Supporting the sale of clothing, merchandise and accessories
• Ensuring parts requirements are met and stock levels are maintained
• Checking deliveries and storing parts correctly
• Pre-picking parts for workshop jobs to ensure a smooth workflow
• Ensuring customer expectations are consistently exceeded

This is a Monday-Friday role, 42.5 hours per week.

About You

We are looking for a confident and professional Service Advisor who enjoys working with customers and has a genuine passion for motorcycles. Previous experience within a service, aftersales, automotive or motorcycle environment would be highly advantageous. Experience working with premium or high-end brands would also be beneficial. You will ideally have:

• Proven customer service experience
• Excellent communication and interpersonal skills
• Strong organisational and administration skills
• The ability to manage multiple priorities in a busy environment
• A professional and customer-focused approach
• Experience working towards targets
• Strong attention to detail
• The ability to work effectively as part of a team
• A genuine interest in motorcycles
• A full UK driving licence

Benefits

• 30 days annual leave, including Bank Holidays
• Additional birthday holiday
• Contributory pension scheme
• Free eyecare vouchers
• Life assurance - 3x base annual salary
• Employee Assistance Programme with 24/7 mental health support
• Access to an online rewards platform offering cashback and discounts
• Service recognition awards
• Free branded uniform for specific roles
• Cycle to Work Scheme
• £500 colleague referral fee
• Staff discounts on parts, servicing and MOT tests
• Discounts on vehicle and motorcycle purchases
• Discounts on branded clothing and merchandise
• Brand-specific training alongside an in-house training programme
• Career progression and development opportunities
• Ongoing coaching, training and support
• Tool insurance

This is a fantastic opportunity for an experienced Service Advisor looking to develop their career within the motorcycle industry. If you're passionate about motorcycles, enjoy delivering excellent customer service and are looking for your next opportunity, we would love to hear from you.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission