Service Advisor

Auto Skills UK; Cirencester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

31 Days Holiday

Pension Contribution

Annual Company Events

Induction & Development Training

Career Progression Opportunities

Staff Discounts on Vehicle Purchases &

Servicing

Death in Service Benefit

Eye Tests

Dental & Therapy Treatments

Employee Discount Scheme

Free Flu Jabs

Referral Programme

Supportive Team Environment

Job summary

Auto Skills UK in Cirencester is seeking a Service Advisor to deliver an exceptional customer journey from booking to vehicle collection, while ensuring the service department runs smoothly.

You will book vehicles for servicing, prepare job cards, keep customers updated, advise on extra work and costs, and liaise with technicians to optimise workshop loading.

The role offers a competitive salary up to £29,000 with OTE £36,000, 31 days holiday, pension, and clear career progression.

Qualifications

• 2+ years in a customer-facing role (retail or service).
• Experience in automotive industry is advantageous.
• Excellent communication and organisational skills.
• Full UK driving licence required.

Responsibilities

• Book servicing/repairs and prepare job cards.
• Be main contact between customers and workshop.
• Provide regular updates during repair process.
• Advise on additional work and costs.
• Liaise with technicians to ensure efficient workshop loading.
• Prepare invoices and complete documentation accurately.
• Upsell service plans and aftersales products.
• Follow up with customers after collection to ensure satisfaction.
• Handle customer queries professionally.
• Aim to meet customer satisfaction and monthly sales targets.

Skills

Customer service

Upselling

Communication

Teamwork

Driving licence

Job description

SERVICE ADVISOR
Location: Cirencester
Salary: Up to £29,000 Basic Salary | OTE £36,000
Hours: Monday to Friday, 8:00am - 5:30pm | 1 in 3 Saturdays, 8:30am - 12:30pm
Job Type: Full-Time, Permanent

WHAT'S IN IT FOR YOU?

• Up to £29,000 Basic Salary
• OTE £36,000
• 31 Days Holiday (Including Bank Holidays)
• Company Pension Contribution
• Annual Company Events
• Bespoke Induction & Development Training
• Career Progression Opportunities
• Staff Discounts on Vehicle Purchases and Servicing
• Death in Service Benefit
• Free Eye Tests, Dental & Therapy Treatments
• Employee Discount Scheme
• Free Flu Jabs
• Referral Programme
• Supportive Team Environment
• Full-Time, Permanent Position

THE ROLE

As a Service Advisor, you'll be responsible for delivering an exceptional customer journey from initial booking through to vehicle collection while ensuring the service department operates efficiently.

• Booking customer vehicles in for servicing, maintenance, and repairs
• Preparing job cards ahead of customer appointments
• Acting as the main point of contact between customers and the workshop
• Providing regular customer updates throughout the repair process
• Advising customers of any additional work required and associated costs
• Liaising with Vehicle Technicians to ensure efficient workshop loading
• Preparing invoices and ensuring all documentation is completed accurately
• Upselling additional work, service plans, and aftersales products
• Following up with customers after collection to ensure complete satisfaction
• Handling customer queries and resolving concerns professionally
• Achieving customer satisfaction and monthly product sales targets

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

• Previous experience as a Service Advisor is preferred, although candidates with at least two years' customer-facing experience in a retail or service environment will also be considered
• Experience within the automotive industry is advantageous
• A proven ability to deliver exceptional customer service
• Experience of upselling products or services and working towards targets
• Excellent communication and organisational skills
• A positive, proactive, and team-focused attitude
• Full UK Manual Driving Licence
• Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Reception Advisor or Automotive Service Advisor.

Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Reception Advisor or Automotive Service Advisor.