Service Advisor

Perfect Placement UK Ltd; Kidlington; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Holiday allowance: 22 days + 8 bank:S

Full training

Career progression

Saturdays one in four

Job summary

Perfect Placement UK Ltd is seeking an experienced Vehicle Service Advisor for a busy franchise-approved dealership in Kidlington, Oxfordshire. The role offers strong earning potential, full manufacturer-approved training, and clear career development within a nationwide dealer group.

Basic salary up to £34,000 with a bonus scheme delivering on-target earnings of approximately £38,000 per annum. Working hours are 8:00am to 5:00pm, Monday to Friday, plus 1 in 4 Saturdays from 8:00am to 12:30pm.

Qualifications

• Experience in vehicle service advisor or customer service within the motor trade.
• Strong communication and organisational skills.
• High level of IT literacy and administrative accuracy.
• Professional, courteous and customer-focused approach.
• Full UK driving licence with minimal points.
• Commitment to delivering consistently high standards of service.

Responsibilities

• Provide a professional and courteous service to customers throughout their vehicle’s time with us.
• Monitor vehicle progress through the workshop and maintain regular communication with customers.
• Liaise effectively with workshop and parts department colleagues.
• Explain additional work requirements and associated costs to customers.
• Schedule and record work accurately while maintaining efficient administrative processes.
• Support the aftersales team with file auditing, service bookings, order preparation, invoicing and new vehicle registrations.
• Deliver exceptional customer service and contribute to overall customer satisfaction.

Skills

Customer service

Communication

IT literacy

Organisational skills

Full UK driving licence

Job description

We are recruiting an experienced Vehicle Service Advisor to join our busy franchise-approved dealership in Kidlington, Oxfordshire. This is an excellent opportunity for a professional Vehicle Service Advisor to join an established multi-franchise dealer group offering strong earning potential, training and long-term career development.

• Basic salary up to £34,000, with a performance-related bonus scheme providing on-target earnings of approximately £38,000 per annum.
• 22 days’ annual leave plus 8 bank holidays.
• Full manufacturer-approved training.
• Excellent long-term career prospects with a nationwide multi-franchise dealer group.
• Monday to Friday, 8:00am to 5:00pm, plus 1 in 4 Saturdays from 8:00am to 12:30pm.

Duties of a Service Advisor:

• As our Vehicle Service Advisor, provide a professional and courteous service to customers throughout their vehicle’s time with us.
• Monitor vehicle progress through the workshop and maintain regular communication with customers.
• Liaise effectively with workshop and parts department colleagues.
• Explain additional work requirements and associated costs to customers.
• Schedule and record work accurately while maintaining efficient administrative processes.
• Support the aftersales team with file auditing, service bookings, order preparation, invoicing and new vehicle registrations.
• Deliver exceptional customer service and contribute to overall customer satisfaction.

Requirements:

• Previous experience as a Vehicle Service Advisor or in another customer service-focused role within the motor trade.
• Strong communication and organisational skills.
• High level of IT literacy and administrative accuracy.
• Professional, courteous and customer-focused approach.
• Full UK driving licence with minimal points.
• The successful Vehicle Service Advisor will demonstrate commitment to delivering consistently high standards of service.