Service Advisor

Hartwell Motor Group; Hemel Hempstead; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Performance bonuses

Training & development

Employee discounts on servicing

Discounts on parts and vehicles

Pension

Life assurance

Health benefits

Job summary

Hartwell Automotive Group Limited in Hemel Hempstead seeks a proactive Service Advisor to join our growing team representing Ford and Geely. You will be the first point of contact for customers, coordinating bookings and explaining repairs with clarity.

We offer a competitive base salary with performance bonuses, ongoing training, and a supportive environment. If you excel at service, communication, and organisation, we'd love to hear from you.

Qualifications

• Experience in a service advisor role (automotive preferred).
• Strong customer service and communication skills.
• Basic technical knowledge of vehicles (training provided).

Responsibilities

• Greet customers and provide exceptional service.
• Schedule and manage vehicle service appointments.
• Liaise between customers and technicians.
• Explain repair work and costs clearly.
• Upsell additional services when appropriate.
• Ensure a smooth and efficient workshop flow.
• Coordinate work schedules and progress updates with technicians.
• Manage booking systems, job cards, invoicing, and records.

Skills

Customer service

Communication skills

IT proficiency

Administrative skills

Tools

Dealer software

Job description

Hartwell Automotive Group Limited are seeking a Service Advisor to come and join the team in Hemel Hempstead where we represent Ford and Geely.

Are you a customer-focused individual with a passion for cars and excellent communication skills? We are looking for a Service Advisor to join our dynamic team at Hartwell

Why Join Us?

• Competitive basic salary + performance-based bonuses
• Ongoing training and career development
• Friendly, supportive work environment
• Employee discounts on servicing, vehicle parts & vehicles
• Opportunity to work with a new and rapidly growing automotive brand
• Pension, life assurance, health and retail discounts

What You Will Do:

• Greet customers and provide exceptional service
• Schedule and manage vehicle service appointments
• Liaise between customers and technicians
• Explain repair work and costs clearly
• Upsell additional services when appropriate
• Ensure a smooth and efficient workshop flow
• Liaise with technicians to coordinate the work schedule and progress updates
• Accurately manage booking systems, job cards, invoicing and customer records

What we are looking For:

• Previous experience in a service advisor role (automotive preferred)
• Strong customer service and communication skills
• Ability to work in a fast-paced environment
• Basic technical knowledge of vehicles (training provided)
• IT proficiency and attention to detail
• Strong organizational and admin skills, including familiarity with dealer software systems
• Neat, professional appearance; team player with keen automotive interest

If you are ready to take the next step in your automotive career, we’d love to hear from you