Automotive Service Advisor - Customer Focus & Career Growth

Hartwell Automotive Group; Hemel Hempstead; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Friendly team

Employee discounts

Brand exposure

Pension & life cover

Health benefits

Job summary

Hartwell Automotive Group in Hemel Hempstead is seeking a Service Advisor to join our team representing Ford and Geely. If you are customer-focused with strong communication, this role offers a clear path to grow within a bustling workshop.

You will greet customers, schedule service appointments, liaise with technicians, explain repairs and costs, and manage bookings and records. Training is provided, with opportunities to upsell services and develop product knowledge.

Qualifications

• Previous experience in a service advisor role (automotive preferred).
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and provide exceptional service
• Schedule and manage vehicle service appointments
• Liaise between customers and technicians
• Explain repair work and costs clearly
• Upsell additional services when appropriate
• Ensure a smooth and efficient workshop flow
• Liaise with technicians to coordinate the work schedule and progress updates
• Accurately manage booking systems, job cards, invoicing and customer records

Job description

Hartwell Automotive Group in Hemel Hempstead is seeking a Service Advisor to join our team representing Ford and Geely. If you are customer-focused with strong communication, this role offers a clear path to grow within a bustling workshop.

You will greet customers, schedule service appointments, liaise with technicians, explain repairs and costs, and manage bookings and records. Training is provided, with opportunities to upsell services and develop product knowledge.