Service Advisor

The Solution Auto; Guildford; On-site; GBP 33,000 - 38,000; Full time

Job summary

A well-established franchised dealership in Guildford is seeking an experienced Service Advisor. As the first point of contact for customers, you will ensure a positive experience while managing service and repair requirements. The ideal candidate has a background in customer service, preferably within a car dealership, and can promote additional products effectively. This position offers a competitive salary, company benefits, and opportunities for career growth within a respected automotive firm.

Benefits

Company events

Company pension

CBS Car Scheme

Staff Discount

22 Days Holiday plus additional birthday day off

Qualifications

• Experience in a similar role, ideally within a franchised car dealership.
• Proven ability to deal with customer requirements efficiently.
• Skills in up-selling and maintaining customer relationships.

Responsibilities

• Act as the first point of contact for customers in the Aftersales department.
• Check vehicles in and out and liaise with customers.
• Promote additional products and services.

Skills

Exceptional customer service skills

Experience in a customer service advisor role

Communication skills

Job description

Service Advisor, Surrey

Our client, a well established family owned franchised dealer in Surrey, is looking to recruit an experienced Service Advisor.

Salary: £33,600 Basic | £38,000 OTE Uncapped

Working Hours / Days: 45 hrs per week

Mon – Fri: 8.30am to 6pm | 1 in 4 Saturday mornings paid time and half

About You

As a Service Advisor you will be the first point of contact for customers in the Aftersales department, you will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary.

Dealing with customers' requirements for service and repair work in an efficient and courteous manner.

To carry out systematic follow up, up-sell and prospecting activities in order to maintain and build the volume of work for the service department.

To raise job cards in line with manufacturer standards

To receive completed job cards and inform the customer of the expected completion time and cost involved

To inform customers in instances where additional work is required or problems arise and gain their authority to proceed

Deliver exceptional levels of customer service

You will also be required to promote additional products and services as well as working with the Workshop Controller and the Service Manager.

You will have experience in the role, ideally within a franchised car dealership.

Benefits

• Company events
• Company pension
• CBS Car Scheme
• Staff Discount
• 22 Days Holiday, Birthdays given as additional day off + Bank Holidays

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country.

Do you have exceptional customer skills or experience in a customer service advisor role? If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.