Senior Service Advisor

Perfect Placement; Greater London; On-site; GBP 36,000 - 46,000; Full time

Benefits offered by this job

OTE up to £46k

Company pension

Health insurance

Free onsite parking

Training programmes

Staff perks

Job summary

Perfect Placement is seeking an experienced Senior Service Advisor for a reputable Croydon automotive dealership. The role focuses on delivering outstanding customer service, leading a team, and achieving service and warranty sales targets.

The position offers a competitive salary (£36,000 base with OTE up to £46,000), uncapped bonuses, and extensive benefits, including training programmes and paid overtime. This on-site role provides career development within a well-established dealership.

Qualifications

• Proven experience as a Senior Service Advisor within the motor trade.
• Strong communication and organisational skills.
• Ability to lead, motivate and develop a team.

Responsibilities

• Providing exceptional customer service as a Senior Service Advisor
• Leading and motivating the Service Advisor team by example
• Achieving and exceeding service and warranty sales targets
• Promoting service plans and vehicle health checks
• Managing and updating paperless job cards via Kerridge/DMS
• Maintaining high customer satisfaction and upselling other services

Skills

Leadership

Customer service

Sales targets

Team development

DMS Rev8 Kerridge

Tools

Rev8 Kerridge

Job description

Our client, a reputable automotive dealership group in Croydon, is seeking an experienced Senior Service Advisor to join their busy team. This position offers excellent career development prospects, competitive remuneration, and industry-leading benefits within a well-established dealership. The role of Senior Service Advisor is essential in delivering outstanding customer service and achieving sales targets.

Benefits

• Competitive basic salary of £36,000 per annum
• Uncapped bonus scheme with an OTE of up to £46,000
• Monthly bonuses up to £900 based on performance
• Monday to Friday working hours (8am-6pm)
• Optional paid overtime on Saturdays at time and a half
• 22 days annual leave plus bank holidays
• Pension contributions
• Health insurance
• High street retail discounts
• Free onsite parking at Europe's largest manufacturer site
• Manufacturer training programmes
• Additional staff perks, including team rewards and treats

Responsibilities

• Providing exceptional customer service as a Senior Service Advisor
• Leading and motivating the Service Advisor team by example
• Achieving and exceeding service and warranty sales targets
• Promoting service plans, vehicle health checks, and labour warranties
• Managing and updating paperless job cards accurately via Kerridge/DMS system
• Managing customer expectations and delivering a first-class experience
• Supporting the workshop with upselling and recommending additional services
• Maintaining high customer satisfaction levels to meet or surpass targets

Ideal qualities for the Senior Service Advisor include

• Proven experience as a Senior Service Advisor within the motor trade
• Exceptional communication and organisational skills
• Ability to lead, motivate, and develop a team
• Knowledge of DMS systems, preferably Rev8 Kerridge
• Customer-focused attitude with a strong drive to achieve sales
• Excellent organisational and time-management skills

This Senior Service Advisor role offers an exciting opportunity for a results-driven professional to thrive within a supportive environment and benefit from lucrative earning potential. Our client values dedication and excellence, providing a platform for career growth and success.