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Perfect Placement UK Ltd; Wimbledon; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

33 days holiday

Pension scheme

Life assurance

Employee vehicle purchase

Service discounts

Residential induction training

Job summary

Perfect Placement UK Ltd is supporting a well-established Wimbledon car dealership in recruiting an experienced Service Advisor.

Join a professional team, enjoy a competitive salary up to £34,000 with OTE around £38,000, 33 days holiday, pension, life assurance, and ongoing training with a Monday–Friday 8am–6pm schedule.

Qualifications

• Proven experience as a Service Advisor within a main dealer environment.
• Strong customer service and communication skills.
• Ability to manage appointments and liaise with the workshop team.

Responsibilities

• Providing exceptional customer service and establishing effective communication with clients.
• Advising customers on vehicle repairs, maintenance, and service plans.
• Managing customer appointments and liaising with the workshop team to ensure smooth workflow.
• Generating quotations and upselling appropriate services and parts where applicable.
• Maintaining accurate records of customer interactions and service history.
• Striving to meet or exceed customer expectations, ensuring high satisfaction levels.

Skills

Customer service

Communication skills

Dealership experience

Organisation under pressure

Tools

Dealership management systems

Job description

Are you an experienced Service Advisor seeking a new opportunity to advance your career within the automotive industry? Our client, a well-established car dealership group based in Wimbledon, South London, is looking for a dedicated Service Advisor to join their professional and supportive team. This role offers competitive remuneration, excellent employee benefits, and potential for career progression.

Benefits of the Service Advisor:

• Competitive basic salary up to £34,000 per annum, with an OTE of approximately £38,000
• 33 days holiday including bank holidays, with options for holiday purchase or sale schemes
• Performance-related bonus payments recognising your contributions
• Pension scheme and life assurance for financial security
• Employee vehicle purchase scheme and discounts on services, parts, and bodywork
• Ongoing training and development programmes, including a comprehensive residential induction
• Working hours from 8am to 6pm, Monday to Friday, with Saturday mornings on a rota

Duties of the Service Advisor:

• Providing exceptional customer service and establishing effective communication with clients
• Advising customers on vehicle repairs, maintenance, and service plans
• Managing customer appointments and liaising with the workshop team to ensure smooth workflow
• Generating quotations and upselling appropriate services and parts where applicable
• Maintaining accurate records of customer interactions and service history
• Striving to meet or exceed customer expectations, ensuring high satisfaction levels

Requirements of the Service Advisor:

• Proven experience as a Service Advisor within a main dealer environment
• Strong customer service and communication skills
• Ability to work under pressure and manage sensitive, confidential information
• Demonstrable enthusiasm, drive, and commitment to delivering excellent service
• Familiarity with dealership management systems and service processes
• Residing within approximately half an hour's commute of Wimbledon