Service Advisor

Allscreens Nationwide Ltd; Grays; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

On-target earnings up to £38,000 per年

Monthly bonus

Quarterly CSI bonus

Life assurance

Staff discounts

£15 per service plan CSI incentive

Job summary

Allscreens Nationwide Ltd in Grays, Essex, seeks an experienced and professional Service Advisor to join our well-established automotive dealership. You will deliver outstanding customer service, manage service scheduling, and support workshop operations to keep workflow smooth.

We offer a competitive salary with on-target earnings up to £38,000 per year, a monthly bonus based on labour sales and service plans, and quarterly CSI bonuses.

Qualifications

• Proven experience as a Service Advisor or similar role within the motor trade.
• Strong customer service and communication skills.
• Knowledge of dealership management systems such as CDK, ADB, or Keyloop.
• Ability to work efficiently under pressure and meet targets.
• Organised, professional, and motivated to succeed.

Responsibilities

• Greeting customers professionally and understanding their vehicle service needs
• Managing service scheduling and liaising with technicians to ensure smooth workflow
• Upselling service plans and additional repairs where appropriate
• Maximising sales through effective customer engagement and product promotion
• Maintaining accurate documentation of customer interactions and service details
• Driving customer satisfaction scores and ensuring high service quality standards
• Staying informed on manufacturer protocols and workshop procedures

Skills

Customer service

Communication

Upselling

Targets

Organised

Tools

CDK

ADB

Keyloop

Job description

We are currently seeking an experienced and professional Service Advisor to join a well-established automotive dealership located in Grays, Essex. This is an excellent opportunity for a skilled individual to develop their career within a reputable team, providing outstanding customer service and supporting dealership operations.

The successful Service Advisor will benefit from a competitive salary and a comprehensive benefits package, including:

• Basic salary of £27,000 per annum
• On-target earnings of up to £38,000 per year
• Monthly bonus based on labour sales and service plans
• Quarterly bonus related to CSI performance
• Drive on modern systems such as CDK, ADB, and Keyloop
• Life assurance and staff discounts on purchasing and servicing
• Additional earnings of £15 per service plan as part of CSI incentives

Duties of the Service Advisor include:

• Greeting customers professionally and understanding their vehicle service needs
• Managing service scheduling and liaising with technicians to ensure smooth workflow
• Upselling service plans and additional repairs where appropriate
• Maximising sales through effective customer engagement and product promotion
• Maintaining accurate documentation of customer interactions and service details
• Driving customer satisfaction scores and ensuring high service quality standards
• Staying informed on manufacturer protocols and workshop procedures

Requirements for the Service Advisor role:

• Proven experience as a Service Advisor or similar role within the motor trade
• Strong customer service and communication skills
• Knowledge of dealership management systems such as CDK, ADB, or Keyloop
• Ability to work efficiently under pressure and meet targets
• Organised, professional, and motivated to succeed