Service Advisor

Perfect Placement; Grove Green; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

OTE up to £36,000

Weekday hours

Rotating Saturdays

Training & progression

Friendly team

Bonus potential

Professional development

Job summary

Perfect Placement is recruiting on behalf of our client to recruit a Service Advisor for their main dealer premises in Maidstone, Kent. This is an excellent opportunity for a skilled automotive professional to progress their career within a reputable dealership.

The role offers a basic salary of approximately £33,508, with an OTE of up to £36,000, and regular hours from Monday to Friday 08:00-18:00, plus Saturdays on a rota. Training and progression are provided in a supportive environment.

Qualifications

• Proven experience as a Service Advisor or in a similar customer-facing automotive role.
• Excellent communication and organisational skills.
• Ability to work effectively within a fast-paced environment.
• Strong attention to detail, especially when preparing invoices and documentation.
• Proficiency with computer systems and service management software.
• A full UK driving licence is desirable but not essential.
• Customer-focused, professional attitude with a high standard of customer service.

Responsibilities

• Welcome customers to the dealership in a professional, friendly manner.
• Manage service bookings efficiently and liaise with technicians regarding vehicle servicing and repairs.
• Provide customers with timely updates on vehicle progress and costs.
• Prepare accurate invoices and complete all necessary documentation.
• Handle customer queries and concerns promptly, maintaining high levels of customer satisfaction.
• Assist with administrative duties related to service advising.
• Ensure compliance with dealership policies and quality standards.

Skills

Communication skills

Organisational skills

Customer-focused

Attention to detail

Fast-paced environment

Driving licence

Tools

Service management software

Job description

We are working on behalf of our client to recruit a Service Advisor for their main dealer premises in Maidstone, Kent. This is an excellent opportunity for a skilled automotive professional to progress their career within a reputable dealership. The role offers competitive earnings, career development prospects, and a supportive working environment.

Benefits for the successful Service Advisor:

• Basic salary of approximately £33,508, with an OTE of up to £36,000
• Regular working hours from Monday to Friday, 08:00 - 18:00
• One in three Saturdays, 08:00 - 13:00, on a rota
• Opportunities for training and career progression within a well-established main dealer
• Friendly and professional team environment
• Generous bonus potential through departmental schemes and upselling
• Access to ongoing professional development

Duties of the Service Advisor:

• Welcome customers to the dealership in a professional, friendly manner
• Manage service bookings efficiently and liaise with technicians regarding vehicle servicing and repairs
• Provide customers with timely updates on vehicle progress and costs
• Prepare accurate invoices and complete all necessary documentation
• Handle customer queries and concerns promptly, maintaining high levels of customer satisfaction
• Assist with administrative duties related to service advising
• Ensure compliance with dealership policies and quality standards

Requirements of the Service Advisor:

• Proven experience as a Service Advisor or in a similar customer-facing automotive role
• Excellent communication and organisational skills
• Ability to work effectively within a fast-paced environment
• Strong attention to detail, especially when preparing invoices and documentation
• Proficiency with computer systems and service management software
• A full UK driving licence is desirable but not essential
• Customer-focused, professional attitude with a high standard of customer service