Service Advisor

Allscreens Nationwide Ltd; Maidstone; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Bonus potential

Career progression

Training and development

Job summary

Allscreens Nationwide Ltd in Maidstone, Kent is seeking a Service Advisor for a main dealer premises. You will welcome customers, book services, liaise with technicians, and provide cost updates while maintaining high service standards.

The role offers a basic salary around £33,508 with an OTE up to £36,000, regular hours, and opportunities for training and progression within a well-established dealership. Join a friendly, professional team and contribute to customer satisfaction.

Qualifications

• Proven experience as a Service Advisor or in a similar customer-facing automotive role.
• Excellent communication and organisational skills.
• Ability to work effectively within a fast-paced environment.
• Strong attention to detail, especially when preparing invoices and documentation.
• Proficiency with computer systems and service management software.
• A full UK driving licence is desirable but not essential.
• Customer-focused, professional attitude with a high standard of customer service.

Responsibilities

• Welcome customers to the dealership in a professional, friendly manner.
• Manage service bookings efficiently and liaise with technicians regarding vehicle servicing and repairs.
• Provide customers with timely updates on vehicle progress and costs.
• Prepare accurate invoices and complete all necessary documentation.
• Handle customer queries and concerns promptly, maintaining high levels of customer satisfaction.
• Assist with administrative duties related to service advising.
• Ensure compliance with dealership policies and quality standards.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Driving licence

Software proficiency

Tools

Service management software

Job description

We are working on behalf of our client to recruit a Service Advisor for their main dealer premises in Maidstone, Kent. This is an excellent opportunity for a skilled automotive professional to progress their career within a reputable dealership. The role offers competitive earnings, career development prospects, and a supportive working environment.

Benefits for the successful Service Advisor:

• Basic salary of approximately £33,508, with an OTE of up to £36,000
• Regular working hours from Monday to Friday, 08:00 – 18:00
• One in three Saturdays, 08:00 – 13:00, on a rota
• Opportunities for training and career progression within a well-established main dealer
• Friendly and professional team environment
• Generous bonus potential through departmental schemes and upselling
• Access to ongoing professional development

Duties of the Service Advisor:

• Welcome customers to the dealership in a professional, friendly manner
• Manage service bookings efficiently and liaise with technicians regarding vehicle servicing and repairs
• Provide customers with timely updates on vehicle progress and costs
• Prepare accurate invoices and complete all necessary documentation
• Handle customer queries and concerns promptly, maintaining high levels of customer satisfaction
• Assist with administrative duties related to service advising
• Ensure compliance with dealership policies and quality standards

Requirements of the Service Advisor:

• Proven experience as a Service Advisor or in a similar customer-facing automotive role
• Excellent communication and organisational skills
• Ability to work effectively within a fast-paced environment
• Strong attention to detail, especially when preparing invoices and documentation
• Proficiency with computer systems and service management software
• A full UK driving licence is desirable but not essential
• Customer-focused, professional attitude with a high standard of customer service