Service Advisor

Pembrook Resourcing LTD; Gravelly Hill; On-site; GBP 32,000 - 45,000; Full time

Job summary

Pembrook Resourcing Ltd is seeking a confident Customer Service Advisor to join our established automotive aftersales team in Erdington, Birmingham. You will manage customer bookings, keep clients updated through the service and repair process, and liaise closely with technicians to ensure all communications are clear from booking through to collection.

The role emphasizes accurate records, clear cost explanations, and identifying additional aftersales opportunities.

Qualifications

• Previous experience as an Automotive Service Advisor or in a similar aftersales role.

Responsibilities

• Manage customer bookings and service appointments.
• Keep customers updated throughout the service and repair process.
• Liaise closely with technicians and the workshop team.
• Explain recommended work, repairs and costs clearly to customers.
• Maintain accurate customer and vehicle records.
• Identify and discuss appropriate additional aftersales opportunities.

Skills

Automotive service advisor experience

Job description

CUSTOMER SERVICE ADVISOR

ERDINGTON, BIRMINGHAM | £32,000 BASIC | £38,000 OTE | UP TO £45,000 TOTAL EARNING POTENTIAL | 1 IN 4 SATURDAY MORNINGS

THE OPPORTUNITY

We're looking for a confident and organised Service Advisor to join an established automotive aftersales team in Erdington. You'll be responsible for managing customers throughout the service and repair process, working closely with the workshop and ensuring every customer receives clear communication from booking through to collection.

• £32,000 basic salary
• £38,000 OTE
• Potential to earn up to £45,000 including service-plan earnings
• 1 in 4 Saturday mornings
• Weekday hours to be confirmed
• Customer-facing automotive aftersales environment

THE ROLE

• Manage customer bookings and service appointments
• Keep customers updated throughout the service and repair process
• Liaise closely with technicians and the workshop team
• Explain recommended work, repairs and costs clearly to customers
• Maintain accurate customer and vehicle records
• Identify and discuss appropriate additional aftersales opportunities

WHAT WE'RE LOOKING FOR

You'll need

• Previous experience as an Automotive Service Advisor or in a similar aftersales role
• Excellent customer service and communication skills
• Strong organisation and attention to detail
• Confidence discussing vehicle repairs, servicing and associated costs
• The ability to work effectively with workshop and technical teams

It would be great if you also have

• Main-dealer automotive experience
• Experience using a dealership DMS
• Previous experience with service plans
• A good understanding of workshop and aftersales operations

THE PEMBROOK DIFFERENCE

We keep things straightforward. You'll get a clear understanding of the opportunity, the package and what's involved, with support from the Pembrook team throughout the process.