Service Advisor

Pembrook Resourcing LTD; Birmingham; On-site; GBP 32,000 - 45,000; Full time

Job summary

Pembrook Resourcing LTD in Erdington, Birmingham, is seeking an experienced Customer Service Advisor to join an established automotive aftersales team. You will manage customer bookings and keep clients informed from booking through to collection.

The role offers a £32,000 basic salary, £38,000 OTE, and the potential to earn up to £45,000 total, with 1 in 4 Saturday mornings and weekday hours to be confirmed. You’ll work closely with the workshop to explain costs and service recommendations.

Qualifications

• Previous experience as Automotive Service Advisor or similar.
• Excellent customer service and communication skills.
• Strong organisation and attention to detail.
• Confident discussing repairs and costs with customers.

Responsibilities

• Manage customer bookings and service appointments.
• Keep customers updated throughout the service and repair process.
• Liaise closely with technicians and the workshop team.
• Explain recommended work, repairs and costs clearly to customers.
• Maintain accurate customer and vehicle records.
• Identify and discuss appropriate additional aftersales opportunities.

Skills

Customer service

Communication skills

Organization

Job description

CUSTOMER SERVICE ADVISOR

ERDINGTON, BIRMINGHAM | £32,000 BASIC | £38,000 OTE | UP TO £45,000 TOTAL EARNING POTENTIAL | 1 IN 4 SATURDAY MORNINGS

A strong opportunity for an experienced automotive Service Advisor looking for a customer-focused role with solid earning potential and a structured working pattern.

THE OPPORTUNITY

We’re looking for a confident and organized Service Advisor to join an established automotive aftersales team in Erdington. You’ll be responsible for managing customers throughout the service and repair process, working closely with the workshop and ensuring every customer receives clear communication from booking through to collection.

• £32,000 basic salary
• £38,000 OTE
• Potential to earn up to £45,000 including service-plan earnings
• 1 in 4 Saturday mornings
• Weekday hours to be confirmed
• Customer-facing automotive aftersales environment

THE ROLE

• Manage customer bookings and service appointments
• Keep customers updated throughout the service and repair process
• Liaise closely with technicians and the workshop team
• Explain recommended work, repairs and costs clearly to customers
• Maintain accurate customer and vehicle records
• Identify and discuss appropriate additional aftersales opportunities

You’ll need

• Previous experience as an Automotive Service Advisor or in a similar aftersales role
• Excellent customer service and communication skills
• Strong organisation and attention to detail
• Confidence discussing vehicle repairs, servicing and associated costs
• The ability to work effectively with workshop and technical teams

It would be great if you also have

• Main-dealer automotive experience
• Experience using a dealership DMS
• Previous experience with service plans
• A good understanding of workshop and aftersales operations

THE PEMBROOK DIFFERENCE

We keep things straightforward. You’ll get a clear understanding of the opportunity, the package and what’s involved, with support from the Pembrook team throughout the process.