Service Advisor

Confidential; Brighton; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

£31,500 basic salary

£40,000+ OTE uncapped

Mon-Fri 8am-6pm

1 in 4 Saturday mornings

Established automotive dealership

Aftersales environment

Opportunity to increase earnings

Job summary

Pembrook is seeking an experienced Service Advisor for an automotive dealership in Brighton. The role focuses on managing the full service journey, from booking vehicles in to keeping customers updated and ensuring a smooth collection.

You'll work with the Workshop team to discuss servicing and repairs, identify additional work, and provide accurate estimates. A Monday–Friday pattern with some Saturday mornings supports strong earning potential.

Qualifications

• Proven experience as a Service Advisor in an automotive environment.
• Strong customer service and communication skills.
• Confidence discussing servicing, repairs and associated costs.
• Good organisation and the ability to manage a busy workload.
• Commercial awareness and the ability to identify opportunities.
• Strong attention to detail.
• A professional and approachable manner.
• Ability to work effectively as part of a busy Aftersales team.

Responsibilities

• Manage customer bookings and vehicle check-ins.
• Discuss servicing, repairs and additional work with customers.
• Provide accurate estimates and explain work required.
• Keep customers updated throughout the service and repair process.
• Liaise closely with Technicians and the Workshop team.
• Identify opportunities for additional work.
• Handle customer queries and resolve issues efficiently.
• Maintain accurate records and ensure all relevant information is captured.
• Ensure customers receive a smooth and professional experience throughout.
• Work towards departmental and customer service targets.

Skills

Customer service

Communication

Service cost discussion

Organisation

Commercial awareness

Attention to detail

Professional demeanor

Teamwork

Job description

SERVICE ADVISOR

BRIGHTON £31,500 BASIC £40,000+ OTE, UNCAPPED MONDAY-FRIDAY 8 AM-6 PM + 1 IN 4 SATURDAY MORNINGS AUTOMOTIVE DEALERSHIP

A ROLE FOR SERVICE ADVISORS WHO KNOW HOW TO LOOK AFTER CUSTOMERS

If you're an experienced Service Advisor looking for a role offering strong earning potential, a Monday-Friday working pattern and genuine uncapped OTE, this could be worth a closer look.

We're recruiting for an established automotive dealership in Brighton that is looking to strengthen its Aftersales team with an experienced Service Advisor.

THE OPPORTUNITY

This is a customer-focused role suited to someone who is confident managing the full service journey, from booking vehicles in and discussing work required through to keeping customers updated and ensuring a smooth collection.

You'll be working closely with the Workshop team, handling customer queries, discussing servicing and repairs and identifying additional work where appropriate.

THE PACKAGE INCLUDES:

• £31,500 basic salary
• £40,000+ OTE - uncapped
• Monday-Friday, 8am-6pm
• 1 in 4 Saturday mornings
• Established automotive dealership
• Professional Aftersales environment
• Genuine opportunity to increase earnings through performance

THE ROLE

• Manage customer bookings and vehicle check-ins
• Discuss servicing, repairs and additional work with customers
• Provide accurate estimates and explain work required
• Keep customers updated throughout the service and repair process
• Liaise closely with Technicians and the Workshop team
• Identify opportunities for additional work
• Handle customer queries and resolve issues efficiently
• Maintain accurate records and ensure all relevant information is captured
• Ensure customers receive a smooth and professional experience throughout
• Work towards departmental and customer service targets

WHAT WE'RE LOOKING FOR

• Proven experience as a Service Advisor within an automotive environment
• Strong customer service and communication skills
• Confidence discussing servicing, repairs and associated costs
• Good organisation and the ability to manage a busy workload
• Commercial awareness and the ability to identify opportunities
• Strong attention to detail
• A professional and approachable manner
• Ability to work effectively as part of a busy Aftersales team
• Main dealership experience would be advantageous

THE PEMBROOK DIFFERENCE

We don't simply pass CVs around.

If your experience looks right for the opportunity, a member of the Pembrook team will speak with you first, understand what you're looking for and make sure you have the full picture before anything goes further.

Straightforward, confidential and focused on getting the right people into the right roles.