Service Advisor

Pembrook Resourcing LTD; West of England; On-site; GBP 32,000 - 45,000; Full time

Job summary

Pembrook Resourcing LTD in Ashton, Bristol, is seeking a Customer Service Advisor for an automotive aftersales role. You will manage bookings, keep customers informed from drop-off to collection, and coordinate with the workshop to ensure clear communication and satisfactory service.

The role offers solid earnings with a £32,000 base, £38,000 OTE, and up to £45,000 total earnings, plus one in four Saturday mornings as part of the schedule.

Qualifications

• Previous experience as an Automotive Service Advisor or in a similar aftersales role.
• Excellent customer service and communication skills.
• Strong organisation and attention to detail.
• Confident discussing vehicle repairs, servicing and costs.
• Ability to work effectively with workshop and technical teams.

Responsibilities

• Manage customer bookings and service appointments
• Keep customers updated throughout the service and repair process
• Liaise closely with technicians and the workshop team
• Explain recommended work, repairs and costs clearly to customers
• Maintain accurate customer and vehicle records
• Identify and discuss appropriate additional aftersales opportunities

Skills

Automotive aftersales

Customer service

Communication

Attention to detail

Team collaboration

Job description

CUSTOMER SERVICE ADVISOR

ASHTON, BRISTOL | £32,000 BASIC | £38,000 OTE | UP TO £45,000 TOTAL EARNING POTENTIAL | 1 IN 4 SATURDAY MORNINGS

A strong opportunity for an experienced automotive Service Advisor looking for a customer-focused role with solid earning potential and a structured working pattern.

THE OPPORTUNITY

We’re looking for a confident and organised Service Advisor to join an established automotive aftersales team in Ashton, Bristol. You’ll be responsible for managing customers throughout the service and repair process, working closely with the workshop and ensuring every customer receives clear communication from booking through to collection.

• £32,000 basic salary
• £38,000 OTE
• Potential to earn up to £45,000 including service-plan earnings
• 1 in 4 Saturday mornings
• Weekday hours to be confirmed
• Customer-facing automotive aftersales environment

THE ROLE

• Manage customer bookings and service appointments
• Keep customers updated throughout the service and repair process
• Liaise closely with technicians and the workshop team
• Explain recommended work, repairs and costs clearly to customers
• Maintain accurate customer and vehicle records
• Identify and discuss appropriate additional aftersales opportunities

WHAT WE’RE LOOKING FOR

You’ll need

• Previous experience as an Automotive Service Advisor or in a similar aftersales role
• Excellent customer service and communication skills
• Strong organisation and attention to detail
• Confidence discussing vehicle repairs, servicing and associated costs
• The ability to work effectively with workshop and technical teams

It would be great if you also have

• Main-dealer automotive experience
• Experience using a dealership DMS
• Previous experience with service plans
• A good understanding of workshop and aftersales operations

THE PEMBROOK DIFFERENCE

We keep things straightforward. You’ll get a clear understanding of the opportunity, the package and what’s involved, with support from the Pembrook team throughout the process.