Service Advisor

Allscreens Nationwide Ltd; Croydon; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Weekdays 8-5:30

Rotational Saturdays

Supportive team

Career development

Croydon location

Job summary

Allscreens Nationwide Ltd in Croydon is seeking an experienced Service Advisor for a busy, customer‑facing role. You will manage customer appointments, liaise with the workshop, provide quotes, and keep customers informed throughout the service process, ensuring high standards of service.

This is a great chance to progress your motor trade career within a well‑established independent dealership that values growth and a balanced lifestyle.

Qualifications

• Experience as a Service Advisor in the automotive industry.
• Excellent communication and customer-focused approach.
• Strong organizational skills and attention to detail.
• Professional attitude and proactive work ethic.
• Ability to work effectively both in a team and independently.

Responsibilities

• Manage customer appointments and service enquiries efficiently.
• Liaise with workshop teams to ensure timely vehicle servicing and repairs.
• Provide accurate quotations and clear explanations of work carried out.
• Keep customers informed about vehicle status throughout the service process.
• Upsell additional services and parts where appropriate.
• Maintain detailed and accurate customer records.
• Deliver high standards of customer service to foster repeat business and customer satisfaction.

Skills

Customer service

Communication

Organization

Teamwork

Attention to detail

Proactive work ethic

Job description

We are recruiting on behalf of our client, a reputable independent car specialist based in Croydon, for the position of Service Advisor. This is an excellent opportunity for an experienced Service Advisor seeking to progress their career within a well-established, customer-focused environment.

Benefits of the Service Advisor role:

• Competitive basic salary of up to £32,000 per annum, dependent on experience
• Working hours from 8:00 am to 5:30 pm, Monday to Friday
• Rotational Saturday mornings 8:30 am to 1:00 pm
• Supportive team environment committed to professional growth
• Opportunity to work with a respected independent dealership in Croydon
• Consistent working hours with a well-structured work-life balance

Duties of the Service Advisor position:

• Manage customer appointments and handle service enquiries efficiently
• Liaise with workshop teams to ensure timely vehicle servicing and repairs
• Provide accurate quotations and clear explanations of work carried out
• Keep customers informed about vehicle status throughout the service process
• Upsell additional services and parts where appropriate
• Maintain detailed and accurate customer records
• Deliver high standards of customer service to foster repeat business and customer satisfaction

Requirements for the role:

• Previous experience as a Service Advisor in the automotive industry
• Strong communication skills with a customer-focused approach
• Excellent organisational abilities and attention to detail
• Professional attitude and proactive work ethic
• Ability to work effectively both within a team and independently
• A genuine passion for the automotive industry and delivering exceptional service

If you are a motivated Service Advisor ready to take the next step in your motor trade career, this role provides a competitive salary, a supportive working environment, and excellent career development opportunities.