Service Advisor

Career Choices Dewis Gyrfa Ltd; Essington; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company pension scheme

Employee discounts on services and/or?

Discounted or free food on-site

Free on-site parking

Referral programme

Ongoing professional training

Job summary

Career Choices Dewis Gyrfa Ltd is seeking a highly skilled and customer-focused Service Advisor for a reputable independent garage near Stafford, Staffordshire. This full-time, permanent role offers stability, career progression and the opportunity to work with modern technology within a cutting-edge facility.

The client provides ongoing professional development and a competitive salary from £32,000 per annum, plus benefits including a pension, employee discounts, on-site parking, and on-site

Qualifications

• Minimum of 2 years’ experience as a Service Advisor in a franchise or independent garage.
• Good understanding of vehicle servicing, repairs, and MOT procedures.
• Exceptional customer service and communication skills.
• Professional appearance and conduct.
• Strong organisational and administrative abilities.
• IT-literate, with the ability to adapt to management systems.
• Hold a full, clean UK driving license.

Responsibilities

• Manage the entire customer journey from booking through to vehicle handover
• Handle service, repair, and MOT bookings efficiently and accurately
• Prepare detailed job cards, estimates, and repair authorisations
• Liaise effectively between customers and workshop technicians
• Provide regular updates, explanations, and advice to customers
• Coordinate parts ordering and communicate with suppliers
• Process invoices, payments, and warranty claims
• Maintain a professional, welcoming reception and waiting area

Skills

Customer service

Communication

IT literacy

Driving license (UK)

Job description

We are currently seeking a highly skilled and customer-focused Service Advisor to join a reputable independent garage near Stafford, Staffordshire.

This is a full-time, permanent role offering stability, career progression, and the opportunity to work with modern technology within a cutting-edge facility.

Our client is committed to ongoing professional development and providing exceptional service in a busy automotive environment.

Benefits for the successful Service Advisor:

• Competitive basic salary starting at £32,000 per annum, with potential for higher earnings for senior Service Advisors
• No weekend working, with Monday to Friday, 8:00 am - 6:00 pm hours
• Ongoing professional training and career development opportunities
• Company pension scheme
• Employee discounts on services and parts
• Discounted or free food on-site
• Free on-site parking
• Referral programme offering additional incentives

Duties of the Service Advisor:

• Manage the entire customer journey from booking through to vehicle handover
• Handle service, repair, and MOT bookings efficiently and accurately
• Prepare detailed job cards, estimates, and repair authorisations
• Liaise effectively between customers and workshop technicians
• Provide regular updates, explanations, and advice to customers
• Coordinate parts ordering and communicate with suppliers
• Process invoices, payments, and warranty claims
• Maintain a professional, welcoming reception and waiting area

Requirements:

• Minimum of 2 years’ experience as a Service Advisor in a franchise or independent garage
• Good understanding of vehicle servicing, repairs, and MOT procedures
• Exceptional customer service and communication skills
• Professional appearance and conduct
• Strong organisational and administrative abilities
• IT-literate, with the ability to adapt to management systems
• Hold a full, clean UK driving license

If you possess the relevant experience and want to develop your career further within the automotive industry, this Service Advisor position near Stafford offers the perfect platform.

Our client is eager to welcome a dedicated professional to their team.