Service Advisor

theo; Epsom and Ewell; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading dealership in Epsom seeks a dynamic Service Advisor to enhance customer satisfaction and operational efficiency. In this role, you will welcome customers, manage service bookings, and promote value-added services. Ideal candidates have experience in similar roles and possess excellent communication and organizational skills. Competitive salary ranging from £28,000 to £32,000 plus bonuses, with opportunities for career progression within an exciting aftersales environment.

Benefits

Supportive team environment

Career progression opportunities

Working for a prestigious brand

Qualifications

• Previous experience as a Service Advisor or related role.
• Confident communicator on the phone and face-to-face.
• Strong admin and IT skills with an organized approach.

Responsibilities

• Welcome customers and build rapport at the service desk.
• Book vehicles for servicing and maintenance.
• Identify upselling opportunities for services and products.
• Keep customers updated throughout the service process.
• Arrange courtesy cars or alternative transport as necessary.

Skills

Customer service

Communication

Organizational skills

IT skills

Proactive attitude

Job description

Service Advisor - Epsom

Ready for your next move? We're looking for a sharp, people-focused Service Advisor to join a thriving dealership in Epsom. Whether you've worked as an Aftersales Advisor, Service Receptionist, Service Consultant or in any frontline motor trade aftersales role, if you love keeping customers happy and workshops running smoothly, you'll feel right at home.

Salary: £28,000 - £32,000 plus bonus OTE £40,000+

Hours: Monday-Friday 8am-6pm

Saturday (1 in 4)

Why you'll love this role

• Prestige brand with a strong reputation
• Supportive team environment where your development actually matters
• A genuinely exciting opportunity to progress within a busy aftersales department

What you'll be doing (and doing brilliantly)

• Welcoming customers at the service desk / service reception, building rapport and making their experience effortless
• Booking vehicles in for servicing, maintenance and repairs while maximising workshop efficiency
• Identifying opportunities to upsell value-adding services, labour and products
• Keeping customers updated throughout the day and ensuring excellent communication
• Arranging courtesy cars or alternative transport where needed
• Working closely with the Workshop Controller and Technicians to keep workflow on track
• Clearly explaining work carried out, pricing, and recommendations

What we're looking for

• Previous experience as a Service Advisor, Aftersales Advisor, Service Receptionist or Service Consultant — main dealer or quality independent
• Someone who genuinely enjoys helping people (and has the personality to prove it)
• Confident communicator on the phone and face-to-face
• Strong admin and IT skills — organised, accurate, able to prioritise
• A proactive attitude and the ability to stay calm in a fast-paced environment

Sound like you? If you're an experienced Automotive Service Advisor / Aftersales Advisor looking to join a successful, growing dealership in Epsom, hit APPLY today — we'd love to speak with you.

If you haven't heard from us within 14 days, unfortunately this means your application hasn't been successful on this occasion.