Service Advisor

ASI Recruitment; Brompton; On-site; GBP 28,500 - 35,500; Full time

Benefits offered by this job

Staff Wellbeing Programme

Ongoing manufacturer training and dev.

Career progression opportunities

No weekend working

Job summary

ASI Recruitment is working with a well-established main dealer group in Medway to recruit a Service Advisor. The role focuses on delivering outstanding customer service and serving as the key link between customers and the workshop.

The successful candidate may have Service Advisor experience or a positive attitude with a genuine customer-focused approach, with opportunities for career progression within the group.

Qualifications

• Previous Service Advisor experience is desirable but not essential.
• Strong communication and interpersonal skills.
• Customer-focused, energetic, and team-oriented.

Responsibilities

• Welcoming customers and providing friendly, professional service.
• Book vehicles into the workshop and capture customer requirements.
• Communicate with technicians and update customers on progress.
• Prepare estimates and explain additional work when needed.
• Maintain customer relationships and meet targets.

Skills

Communication skills

Interpersonal skills

Customer focus

Organised

Professionalism

Tools

Kerridge DMS

Keyloop DMS

Job description

"Your life does not get better by chance, it gets better by change." — Jim Rohn

Service Advisor

Monday to Friday, No Weekends!

Basic £28,500, OTE £35,500!

Well Established, German Brand!

Reputable Dealership Group!

Medway Area

Are you a people person with a passion for delivering great customer service?

We're working with an exciting and well-established main dealer group representing a German automotive brand, based in Medway, who are looking for a Service Advisor to join their team.

This is a fantastic opportunity for someone who is looking to build a long-term career in the automotive industry. Previous Service Advisor experience is desirable, but it's not essential — what's most important is that you have the right attitude, a positive personality and a genuine customer-focused approach.

The group is well known for looking after its staff and developing people from within, with genuine opportunities to progress your career. In fact, two people we placed with the group last year have already progressed into Senior Service Advisor positions.

The Role

As a Service Advisor, you'll be the key link between customers and the workshop, ensuring every customer receives an excellent experience from booking their vehicle in through to collection.

Responsibilities

• Welcoming customers and providing a friendly, professional service
• Booking vehicles into the workshop and understanding customer requirements
• Liaising with Technicians and keeping customers updated on vehicle progress
• Preparing estimates and explaining any additional work required
• Managing customer expectations throughout the process
• Building strong, lasting relationships with customers
• Working as part of a supportive and experienced team
• Delivering excellent customer satisfaction while working towards team and individual targets

Requirements

• Previous Service Advisor experience is desirable, but not essential
• A positive attitude and willingness to learn
• Excellent communication and interpersonal skills
• A naturally customer-focused approach
• Someone who is organised, professional and confident dealing with people
• Experience using Kerridge or Keyloop DMS (formerly ADP/CDK) would be advantageous, but strong candidates from other backgrounds will be fully considered

Whether you're an experienced Service Advisor or you're looking to take your first step into the role, if you've got the right attitude, personality and customer service skills, we'd love to hear from you.

Salary and Benefits

• £28,500 basic salary
• Highly achievable bonus scheme, averaging £7,000 per year
• Monday to Friday, 8:00am-5:30pm - 1-hour lunch break
• No weekend working
• Staff Wellbeing Programme
• Ongoing manufacturer training and development
• Opportunity to work towards Service Advisor Accreditation across three leading automotive brands
• Supportive and experienced team environment
• Genuine opportunities for career progression and development
• Join a business with a proven track record of promoting and developing its people

If you're looking for a role where you can learn, develop and build a genuine career, this could be the opportunity you've been waiting for.