Senior Service Advisor

Allscreens Nationwide Ltd; Guildford; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Training programmes

Team-oriented culture

Holiday entitlement

Job summary

Allscreens Nationwide Ltd in Guildford is seeking an experienced Service Advisor to join a reputable automotive service centre. The role offers autonomy, progression, and exposure to a supportive team culture in a professional workshop environment.

Salary ranges from £30,000 to £35,000, Monday to Friday, 8am–5:30pm, with ongoing training, a family-oriented team, and 20 days holiday plus bank holidays. You will manage bookings, provide cost estimates, schedule services, order parts, and maintain

Qualifications

• Proven experience as a Service Advisor or Senior Service Advisor within motor trade.
• Excellent organisational skills and attention to detail.
• Strong customer service and communication skills.

Responsibilities

• Managing workshop bookings and workflow
• Providing accurate estimates for costs and repair times
• Advising customers on required work and scheduling services
• Ordering parts and processing invoicing and warranty claims
• Maintaining long-term customer relationships
• Ensuring reception and workspace remain professional and tidy
• Enhancing customer experience through attentive service
• Handling customer interactions independently

Skills

Service advisory

Customer service

Organisation

Communication

Job description

We are recruiting for a qualified Service Advisor on behalf of a reputable, family-run automotive service centre located in Guildford, Surrey. This is an excellent opportunity for an experienced Service Advisor seeking to advance their career within a professional workshop environment. The role offers autonomy, career progression, and exposure to a supportive team culture.

Benefits of a Service Advisor:

• Competitive salary in the £30,000 – £35,000 range, dependent on experience
• Monday to Friday working hours, 8am – 5.30pm
• Ongoing training and development programmes
• Supportive, family-oriented team environment
• 20 days holiday plus bank holidays, with additional leave based on length of service

Duties of a Service Advisor:

• Managing workshop bookings and work flow independently
• Providing accurate estimates for costs and repair times to customers
• Advising customers on required work and scheduling services
• Ordering parts and processing invoicing and warranty claims
• Maintaining long-term customer relationships
• Ensuring the reception and workspace remain professional and tidy
• Enhancing customer experience through attentive and proactive service
• Handling all customer interactions independently

Requirements of a Service Advisor:

• Proven experience as a Service Advisor or Senior Service Advisor within the motor trade
• Ability to work confidently with minimal supervision
• Excellent organisational skills and attention to detail
• Strong customer service and communication skills
• Good automotive knowledge and understanding of workshop processes
• Self-motivated, proactive, and professional demeanor
• Ability to manage multiple tasks efficiently and effectively

This vacancy for a Service Advisor in Guildford, Surrey represents a career-enhancing opportunity for a motivated individual seeking independence and career growth within a well-established automotive operation.