Service Advisor

Securitas UK; Coldstream; On-site; GBP 22,000 - 32,000; Full time

Job summary

EASTERN WESTERN MOTOR GROUP in the United Kingdom is seeking a Service Advisor to join our automotive service team. You will greet customers, explain services and timelines, and coordinate with service technicians to ensure accurate diagnoses and clear communication.

You will schedule appointments, monitor progress, handle records and payments, and follow up with customers to ensure satisfaction while upholding warranty procedures and company standards.

Responsibilities

• Greet customers professionally, listen to concerns, provide clear explanations of services, estimates and timelines.
• Schedule service appointments, coordinate loan vehicles or shuttle services, and communicate with technicians.
• Monitor job progress, update customers on delays, and identify additional service opportunities.
• Maintain accurate work orders, invoices and customer profiles, and process payments.
• Follow up after service to ensure satisfaction and address feedback.

Job description

Job Description

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• Customer Interaction & Service Explanation: Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition.
• Scheduling & Coordination: Efficiently schedule service appointments, coordinate loan vehicles or shuttle services, and communicate customer concerns to Service Technicians for accurate diagnosis and resolution.
• Job Monitoring & Updates: Monitor job progress, update customers on any delays, and identify additional service opportunities, while ensuring compliance with warranty and service procedures.
• Record Keeping & Payment Processing: Maintain accurate records of work orders, invoices, and customer profiles, process payments accurately, and reconcile transactions.
• Customer Follow-up & Feedback: Follow up post-service to ensure customer satisfaction, address complaints, solicit feedback for improvement, and maintain positive customer relationships.

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To be considered for this position, you must have the right to work in the UK.

Are you an customer service expert with an interest in the automotive industry?

Eastern Western Motor Group are on the lookout for a skilled Service Advisor to join our team.