Automotive Service Advisor: Customer Care & Scheduling

Securitas UK; Coldstream; On-site; GBP 22,000 - 32,000; Full time

Job summary

EASTERN WESTERN MOTOR GROUP in the United Kingdom is seeking a Service Advisor to join our automotive service team. You will greet customers, explain services and timelines, and coordinate with service technicians to ensure accurate diagnoses and clear communication.

You will schedule appointments, monitor progress, handle records and payments, and follow up with customers to ensure satisfaction while upholding warranty procedures and company standards.

Responsibilities

• Greet customers professionally, listen to concerns, provide clear explanations of services, estimates and timelines.
• Schedule service appointments, coordinate loan vehicles or shuttle services, and communicate with technicians.
• Monitor job progress, update customers on delays, and identify additional service opportunities.
• Maintain accurate work orders, invoices and customer profiles, and process payments.
• Follow up after service to ensure satisfaction and address feedback.

Job description

EASTERN WESTERN MOTOR GROUP in the United Kingdom is seeking a Service Advisor to join our automotive service team. You will greet customers, explain services and timelines, and coordinate with service technicians to ensure accurate diagnoses and clear communication.

You will schedule appointments, monitor progress, handle records and payments, and follow up with customers to ensure satisfaction while upholding warranty procedures and company standards.