Service Advisor – Admin & Customer Care (Edinburgh)

Park'S Motor Group; City of Edinburgh; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Company Pension Scheme

Colleague Introductory Scheme

Industry leading discounts on car buys

Death in service benefit

Discounted Servicing

Subsidised car purchase scheme

Employee Assistance Programme

24/7 remote GP

Medical second opinions

Unlimited mental health support

Physiotherapy help and advice

Savings and discounts on shopping

Financial and legal support

Wellbeing assistance

Job summary

Park's Motor Group is seeking a full-time Service Advisor for our Douglas Park service centre in Edinburgh. You will support the branch and its customers through a range of administration services for manufacturers.

Key duties include processing invoices and paperwork, updating customer details, and maintaining our databases. You’ll liaise with customers and colleagues to ensure a high standard of service and continuous personal development.

Qualifications

• Good communication skills for liaising with customers and colleagues.
• Strong numeracy and attention to detail for processing invoices and records.
• Flexible and adaptable to varying tasks within a busy service centre.

Responsibilities

• Support the team with daily workload in the service centre.
• Process invoices, paperwork and customer details accurately.
• Liaise with customers, delivering a high level of service.
• Maintain, create and update databases and records.
• Ensure a high, consistent quality of work.
• Communicate in a confidential, professional manner.
• Continue developing personal skills and knowledge.

Skills

Communication

Numeracy

Attention to detail

Customer service

Adaptability

Willingness to learn

Telephone manner

Tools

Microsoft Office

Excel

Word

Email package

Job description

Park's Motor Group is seeking a full-time Service Advisor for our Douglas Park service centre in Edinburgh. You will support the branch and its customers through a range of administration services for manufacturers.

Key duties include processing invoices and paperwork, updating customer details, and maintaining our databases. You’ll liaise with customers and colleagues to ensure a high standard of service and continuous personal development.