Service Advisor

Eastern Western Motor Group; City of Edinburgh; Vor Ort; GBP 30.000 - 35.000; Vollzeit

Zusammenfassung

Audi Edinburgh is seeking a Service Advisor to deliver exceptional customer service, explain vehicle services and timelines, and coordinate service logistics at our Edinburgh dealership. You will interact with customers, technicians and the workshop team to ensure smooth service flow and customer satisfaction.

The role involves updating customers on progress, handling records and payments, and ensuring warranty procedures are followed.

Aufgaben

• Greet customers and explain services, estimates, and timelines clearly
• Schedule service appointments and coordinate loan vehicles or shuttle services
• Monitor job progress and update customers on delays
• Maintain accurate records of work orders, invoices and customer profiles
• Follow up after service to ensure satisfaction and gather feedback

Jobbeschreibung

Job Description

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• Customer Interaction & Service Explanation: Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition.
• Scheduling & Coordination: Efficiently schedule service appointments, coordinate loan vehicles or shuttle services, and communicate customer concerns to Service Technicians for accurate diagnosis and resolution.
• Job Monitoring & Updates: Monitor job progress, update customers on any delays, and identify additional service opportunities, while ensuring compliance with warranty and service procedures.
• Record Keeping & Payment Processing: Maintain accurate records of work orders, invoices, and customer profiles, process payments accurately, and reconcile transactions.
• Customer Follow-up & Feedback: Follow up post-service to ensure customer satisfaction, address complaints, solicit feedback for improvement, and maintain positive customer relationships.

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To be considered for this position, you must have the right to work in the UK.

Service Advisor

Audi Edinburgh

Salary up to £30,000 OTE up to £35,000