Service Advisor

Securitas UK; Newbridge; On-site; GBP 29,000 - 30,000; Full time

Job summary

BMW Newbridge is seeking a Service Advisor to greet customers, explain services, and coordinate appointments. You will liaise with technicians to ensure accurate diagnosis and timely resolutions while maintaining detailed records and processing payments.

The role emphasizes customer follow-up, service excellence, and compliance with warranty and service procedures. UK work eligibility is required; salary ranges £28,500–£30,000 with OTE up to £35,000.

Qualifications

• Customer service skills
• Scheduling and organization
• Accurate record keeping and payment processing
• Strong communication and problem solving

Responsibilities

• Customer Interaction & Service Explanation: Greet customers professionally, listen to concerns, explain services, estimates, and timelines, and offer recommendations based on vehicle condition.
• Scheduling & Coordination: Schedule service appointments, arrange loan vehicles or shuttle services, and communicate concerns to technicians.
• Job Monitoring & Updates: Track progress, inform customers of delays, and identify additional service opportunities while following warranty and service procedures.
• Record Keeping & Payment Processing: Maintain work orders, invoices, and customer profiles; process payments and reconcile transactions.
• Customer Follow-up & Feedback: Follow up after service to ensure satisfaction and build positive relationships.

Job description

Job Description

• Customer Interaction & Service Explanation: Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition.
• Scheduling & Coordination: Efficiently schedule service appointments, coordinate loan vehicles or shuttle services, and communicate customer concerns to Service Technicians for accurate diagnosis and resolution.
• Job Monitoring & Updates: Monitor job progress, update customers on any delays, and identify additional service opportunities, while ensuring compliance with warranty and service procedures.
• Record Keeping & Payment Processing: Maintain accurate records of work orders, invoices, and customer profiles, process payments accurately, and reconcile transactions.
• Customer Follow-up & Feedback: Follow up post-service to ensure customer satisfaction, address complaints, solicit feedback for improvement, and maintain positive customer relationships.

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To be considered for this position, you must have the right to work in the UK.

Service Advisor

BMW Newbridge

Salary £28,500 - £30,000 OTE up to £35,000