Car Service Advisor – Customer Experience Lead

Eastern Western Motor Group; City of Edinburgh; On-site; GBP 30,000 - 35,000; Full time

Job summary

Audi Edinburgh is seeking a Service Advisor to deliver exceptional customer service, explain vehicle services and timelines, and coordinate service logistics at our Edinburgh dealership. You will interact with customers, technicians and the workshop team to ensure smooth service flow and customer satisfaction.

The role involves updating customers on progress, handling records and payments, and ensuring warranty procedures are followed.

Responsibilities

• Greet customers and explain services, estimates, and timelines clearly
• Schedule service appointments and coordinate loan vehicles or shuttle services
• Monitor job progress and update customers on delays
• Maintain accurate records of work orders, invoices and customer profiles
• Follow up after service to ensure satisfaction and gather feedback

Job description

Audi Edinburgh is seeking a Service Advisor to deliver exceptional customer service, explain vehicle services and timelines, and coordinate service logistics at our Edinburgh dealership. You will interact with customers, technicians and the workshop team to ensure smooth service flow and customer satisfaction.

The role involves updating customers on progress, handling records and payments, and ensuring warranty procedures are followed.