Service Advisor

Confidential; Chippenham; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

22 days holiday + BH

Pension scheme

Job summary

Confidential is seeking a Service Advisor in Chippenham to be the main contact for customers, coordinating between workshop and dealership. You will ensure excellent service, manage enquiries, and help plan service work with accuracy.

The role is full-time, Monday to Friday with Saturdays on a rotational pattern. Automotive experience is an advantage, with a focus on providing clear updates and maintaining customer satisfaction.

Qualifications

• Excellent telephone manner is required.
• Customer focused with strong relationship-building skills.
• Confident with using computers and office software.
• Willing to influence and negotiate with customers.
• Proactive attitude with willingness to learn.

Responsibilities

• Assist with service telephone calls and walk-in enquiries for the dealership.
• Meet and greet customers and build rapport.
• Qualify service and diagnostic needs where appropriate.
• Explain work to be carried out and obtain customer agreement.
• Provide customers with regular updates on job progress.
• Manage workshop loading and capacity; update the system.
• Liaise with department manager on customer dissatisfaction per procedures.
• Adhere to brand service requirements at all times.
• Maintain safety and dealership working standards.
• Maintain knowledge of franchise ranges and service procedures.
• Complete job cards with accurate fault descriptions.

Skills

Excellent telephone manner

Customer focus & relationship building

Computer literacy

Influencing & negotiation

Proactive attitude

Job description

Service Advisor

Permanent

Full time (8.00am - 6.00pm - Monday to Friday and every other Saturday, 8:00 am to 12:30pm)

Dependant on experience

Chippenham

We are excited to be assisting our client, an automotive company based in Chippenham, in recruiting a Service Advisor to join their friendly team. You will be the main point of contact for customers, and will manage communications between the workshop, the dealership and customers, always delivering excellent customer service.

Duties

• To assist with service telephone calls and walk-in enquiries on behalf of the dealership.
• Meeting and greeting customers
• Qualify service needs and diagnostic needs where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Updating customers on job updates
• Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to all brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full franchise ranges.
• Maintain relevant systems, ensuring accuracy at all times.
• Accurately complete job cards, including any descriptions of faults reported by the customer.

Requirements

• Excellent telephone manner.
• Customer focused and relationship building
• Confident in computer use.
• Influencing and Negotiating
• Automotive experience would be an advantage.
• You need to be proactive and take pride in what you do.
• You will have a willingness to learn and will be engaged with training.

Benefits

• 22 days holiday plus Bank Holidays
• Pension Scheme.