Customer-Facing Service Advisor | £40k OTE + Training

Octane Recruitment Limited

Chippenham

On-site

GBP 19,000 - 26,000

Full time

5 days ago

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Benefits offered by this job

30 days leave

Birthday day off

Pension & life assurance

Employee Assistance

Vehicle discounts

Manufacturer training

Family-run business

Qualifications

Experience as a Service Advisor in a main dealership is preferred.
Strong customer service skills with the ability to build rapport and manage customer expectations professionally.
Excellent administration, communication and interpersonal skills.
Good organisational skills and attention to detail when managing bookings, workshop schedules and customer updates.
Knowledge of Kerridge, RTC or eDynamix would be advantageous.

Responsibilities

Act as the main point of contact for customers during their service or repair visit.
Manage service walk-in enquiries on behalf of the dealership and ensure customers receive clear, professional support.
Liaise with workshop and other departments to provide accurate and competitive quotes for required work.
Check vehicles in and hand them back to customers, ensuring all details are correctly recorded and explained.
Identify and upsell additional work where appropriate, documenting all findings accurately.
Carry out duties in line with brand service requirements and maintain high standards of customer satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Tools

Kerridge

RTC

eDynamix

Job description

Service Advisor role for a busy dealership, working within a fast-paced aftersales department and acting as a key point of contact between customers and the workshop. Great salary, benefits, bonus opportunities and ongoing manufacturer-led training available.

Must have the right to work in the UK and a full UK driving licence.

Location:Chippenham

Salary:Up to £32,000 basic + bonus OTE £40,000

Job type: Permanent / full-time role

Working Hours:Monday to Friday, 8am - 6pm, Saturday mornings on a rota

Job Reference: 31610

Service Advisor Benefits:

30 days annual leave including bank holidays, increasing with length of service
Additional day off to celebrate your birthday
Contributory pension scheme and life assurance
24/7 Employee Assistance Programme for confidential support
Employee discounts on vehicles, MOTs, parts and servicing
Manufacturer-accredited training and clear career progression opportunities
Ongoing support, coaching and development within a family-run business

Service Advisor Requirements:

Previous experience as a Service Advisor within a main dealership is preferred
Strong customer service skills with the ability to build rapport and manage customer expectations professionally
Excellent administration, communication and interpersonal skills
Good organisational skills and attention to detail when managing bookings, workshop schedules and customer updates
Knowledge of systems such as Kerridge, RTC or eDynamix would be advantageous

Service Advisor role:

Act as the main point of contact for customers during their service or repair visit.
Manage service walk-in enquiries on behalf of the dealership and ensure customers receive clear, professional support.
Liaise with workshop and other departments to provide accurate and competitive quotes for required work.
Check vehicles in and hand them back to customers, ensuring all details are correctly recorded and explained.
Identify and upsell additional work where appropriate, documenting all findings accurately.
Carry out duties in line with brand service requirements and maintain high standards of customer satisfaction.

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