Service Advisor

Ascend Talent; Chippenham; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Bonus scheme

Supportive team environment

Manufacturer training

Job summary

Ascend Talent is recruiting an experienced Service Advisor for a family-owned automotive group in Wiltshire. Located in Chippenham, you will be the main contact for customers from booking to collection, coordinating with workshop and manufacturer teams to ensure smooth service and repair journeys.

The role requires strong communication, excellent customer service, good IT skills, and knowledge of vehicles. The company offers a competitive salary (£30,000-£31,000), a bonus scheme, and

Qualifications

• Previous experience working as a Service Advisor, or in a similar customer-facing automotive role.
• Confident and professional communication skills.
• Excellent customer service skills.
• Good computer literacy and the ability to use various IT systems.
• Good knowledge of vehicles and general automotive terminology.
• Ability to work well under pressure and in a busy dealership environment.

Responsibilities

• Be the main contact for customers throughout their service and repair journey.
• Collaborate with the workshop and manufacturer teams to ensure high service levels from booking to vehicle collection.

Skills

Service Advisor experience

Customer-facing communication

Customer service

IT systems

Vehicle knowledge

Work under pressure

Job description

Job Title: Service Advisor

Location: Chippenham

Salary: £30,000-£31,000 + Bonus

We are currently recruiting for an experienced Service Advisor to join a well-established, family-owned automotive group based in Wiltshire.

As a Service Advisor, you will be the main point of contact for customers throughout their vehicle's service and repair journey. You'll work closely with the workshop and manufacturer teams to ensure customers receive a high level of service from booking through to vehicle collection.

What We're Looking For

• Previous experience working as a Service Advisor, or in a similar customer-facing automotive role
• Confident and professional communication skills
• Excellent customer service skills
• Good computer literacy and the ability to use various IT systems
• Good knowledge of vehicles and general automotive terminology
• Ability to work well under pressure and in a busy dealership environment

What's In It For You?

• Competitive salary of £30,000-£31,000
• Bonus scheme
• Working within a supportive and experienced team
• Opportunity to develop your career within a well-established automotive group
• Manufacturer training and development opportunities