Service Advisor

Pembrook Resourcing LTD; Thatcham; On-site; GBP 30,000 - 38,000; Full time

Job summary

Pembrook Resourcing LTD seeks an experienced Service Advisor to join a busy aftersales department in Maidenhead. The role focuses on managing the customer journey from check-in to collection, delivering a smooth and professional service.

With a £30,000 base salary and £38,000 OTE, the position runs Monday to Friday from 8:00am to 6:00pm, plus one Saturday in four mornings. The ideal candidate will excel in customer service and have strong communication skills, thriving in a team environment.

Qualifications

• Previous experience as a Service Advisor within the motor trade.

Responsibilities

• Welcoming customers and discussing their vehicle servicing and repair requirements.
• Booking vehicles into the workshop and preparing accurate job cards.
• Providing estimates and explaining recommended work.
• Liaising closely with technicians and workshop management.
• Keeping customers updated throughout the repair process.
• Identifying additional work and opportunities to maximise aftersales revenue.
• Ensuring excellent customer satisfaction and maintaining high service standards.

Skills

Customer service

Communication skills

Organisational skills

Professional telephone manner

Job description

SERVICE ADVISOR

MAIDENHEAD | £30,000 BASIC | £38,000 OTE | MONDAY-FRIDAY | 1 IN 4 SATURDAY MORNINGS

Pembrook Resourcing is currently recruiting an experienced Service Advisor for an exciting opportunity within a prestigious automotive dealership in Maidenhead.

THE OPPORTUNITY

This is an excellent opportunity for an experienced Service Advisor to join a busy aftersales department, working within a professional environment where customer satisfaction and delivering exceptional service are at the heart of the business.

THE PACKAGE

• £30,000 basic salary.
• £38,000 OTE.
• Monday-Friday working pattern, within 8:00am-6:00pm.
• 1 in 4 Saturday mornings.

THE ROLE

As a Service Advisor, you will be responsible for managing the customer journey from initial vehicle check-in through to collection, ensuring a smooth and professional experience throughout.

Your responsibilities will include:

• Welcoming customers and discussing their vehicle servicing and repair requirements.
• Booking vehicles into the workshop and preparing accurate job cards.
• Providing estimates and explaining recommended work.
• Liaising closely with technicians and workshop management.
• Keeping customers updated throughout the repair process.
• Identifying additional work and opportunities to maximise aftersales revenue.
• Ensuring excellent customer satisfaction and maintaining high service standards.

WHAT WE'RE LOOKING FOR

• Previous experience as a Service Advisor within the motor trade.
• Excellent customer service and communication skills.
• Strong organisational skills and the ability to manage a busy workload.
• A professional telephone manner and confident customer-facing approach.
• Good attention to detail.
• A proactive attitude and the ability to work effectively within a team.

THE PEMBROOK DIFFERENCE

At Pembrook Resourcing, we specialise in automotive recruitment and understand that finding the right opportunity is about more than just the job title.

We offer a confidential, professional and straightforward recruitment service, supporting candidates throughout the entire process.