Service Advisor

Pembrook Resourcing LTD; Oxford; On-site; GBP 31,000 - 43,000; Full time

Job summary

Pembrook Resourcing is seeking an experienced Service Advisor for an automotive dealership in Oxford. You will manage the customer journey from booking to vehicle handover, ensuring a smooth, professional experience and accurate communication of servicing needs.

The role offers a £31,000 base salary with an earning potential up to £43,000 OTE, plus commission opportunities tied to budget achievement and performance.

Qualifications

• Previous experience as a Service Advisor within the motor trade.
• Excellent customer service and communication skills.
• Strong organisational skills and the ability to manage a busy workload.
• A confident and professional telephone manner.
• Ability to work effectively alongside workshop and parts teams.
• A proactive approach with good attention to detail.
• Full UK driving licence.

Responsibilities

• Welcoming customers and discussing servicing and repair requirements.
• Managing bookings and preparing accurate job information.
• Providing estimates and explaining recommended work.
• Keeping customers updated throughout the repair process.
• Liaising with workshop and parts teams to ensure efficient workflow.
• Discussing service plans, maintenance and additional work.
• Preparing accurate invoices and ensuring a professional vehicle handover.
• Maintaining excellent customer satisfaction and service standards.

Skills

Customer service

Communication

Organisation

Telephone manner

Team collaboration

Education

Full UK driving licence

Job description

SERVICE ADVISOR

OXFORD | £31,000 BASIC | OTE UP TO £43,000 | MONDAY-FRIDAY | 1 IN 3 SATURDAYS

Pembrook Resourcing is currently recruiting an experienced Service Advisor for an exciting opportunity within an established automotive dealership in Oxford.

THE OPPORTUNITY

Are you an experienced Service Advisor looking for your next move? This is a fantastic opportunity to join a busy aftersales department, where delivering exceptional customer service and maximising departmental performance go hand in hand.

With a £31,000 basic salary and earning potential of up to £43,000 OTE, this role offers additional commission opportunities linked to budget achievement and over-performance.

THE PACKAGE

• £31,000 basic salary.
• OTE up to £43,000
• 45 hours per week.
• Monday-Friday, 8:00am-6:00pm.
• 1 in 3 Saturday mornings, 8:00am-1:00pm.
• Additional commission opportunities.

THE ROLE

As a Service Advisor, you will be responsible for managing the customer journey from initial booking through to vehicle collection, ensuring a smooth and professional experience throughout.

Your responsibilities will include:

• Welcoming customers and discussing their servicing and repair requirements.
• Managing bookings and preparing accurate job information.
• Providing estimates and explaining recommended work.
• Keeping customers updated throughout the repair process.
• Liaising with workshop and parts teams to ensure efficient workflow.
• Discussing service plans, maintenance and additional work.
• Preparing accurate invoices and ensuring a professional vehicle handover.
• Maintaining excellent customer satisfaction and service standards.

WHAT WE'RE LOOKING FOR

• Previous experience as a Service Advisor within the motor trade.
• Excellent customer service and communication skills.
• Strong organisational skills and the ability to manage a busy workload.
• A confident and professional telephone manner.
• Ability to work effectively alongside workshop and parts teams.
• A proactive approach with good attention to detail.
• Full UK driving licence.

THE PEMBROOK DIFFERENCE

If you apply, we'll speak with you first. We'll talk through the role, understand what matters to you and only take things further if it makes sense and you're happy to proceed.