Service Advisor

Perfect Placement UK Ltd; Cherwell District; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Salary up to £34,000 + potential bonus

22 days + 8 bank holidays

Workplace pension

Manufacturer-approved training

Career development opportunities

Mon-Fri 8:00-17:00, 1 in 4 Saturdays

Job summary

Perfect Placement UK Ltd is seeking an experienced Vehicle Service Advisor for a busy franchise-approved dealership in Kidlington, Oxfordshire. The role offers a solid base salary with a performance-based bonus potential and clear career development within a nationwide dealer group.

You will provide professional service, liaise with workshop staff, and manage customer communications from intake to invoicing. A full UK driving licence and strong IT skills are essential.

Qualifications

• Previous experience as Vehicle Service Advisor or in a customer service-focused role within the motor trade.
• Strong communication and organisational skills.
• High level of IT literacy and administrative accuracy.
• Full UK driving licence with minimal points.

Responsibilities

• Provide a professional and courteous service to customers throughout their vehicle's time with us.
• Monitor vehicle progress through the workshop and maintain regular communication with customers.
• Liaise effectively with workshop and parts department colleagues.
• Explain additional work requirements and associated costs to customers.
• Schedule and record work accurately while maintaining efficient administrative processes.
• Support the aftersales team with file auditing, service bookings, order preparation, invoicing and new vehicle registrations.

Skills

Communication skills

Organisational skills

IT literacy

Customer-focused approach

Full UK driving licence

Job description

We are recruiting on behalf of our client for an experienced Vehicle Service Advisor to join their busy franchise-approved dealership in Kidlington, Oxfordshire. This is an excellent opportunity for a professional Vehicle Service Advisor to join an established multi-franchise dealer group offering strong earning potential, training and long-term career development.

Benefits:

• Basic salary up to £34,000, with a performance-related bonus scheme providing on-target earnings of approximately £38,000 per annum.
• 22 days' annual leave plus 8 bank holidays.
• Workplace pension scheme.
• Full manufacturer-approved training.
• Excellent long-term career prospects with a nationwide multi-franchise dealer group.
• Monday to Friday, 8:00am to 5:00pm, plus 1 in 4 Saturdays from 8:00am to 12:30pm.

Duties of a Service Advisor:

• As our Vehicle Service Advisor, provide a professional and courteous service to customers throughout their vehicle's time with us.
• Monitor vehicle progress through the workshop and maintain regular communication with customers.
• Liaise effectively with workshop and parts department colleagues.
• Explain additional work requirements and associated costs to customers.
• Schedule and record work accurately while maintaining efficient administrative processes.
• Support the aftersales team with file auditing, service bookings, order preparation, invoicing and new vehicle registrations.
• Deliver exceptional customer service and contribute to overall customer satisfaction.

Requirements:

• Previous experience as a Vehicle Service Advisor or in another customer service-focused role within the motor trade.
• Strong communication and organisational skills.
• High level of IT literacy and administrative accuracy.
• Professional, courteous and customer-focused approach.
• Full UK driving licence with minimal points.
• The successful Vehicle Service Advisor will demonstrate commitment to delivering consistently high standards of service.