Service Advisor

Arden White Limited; Cheltenham; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Training programmes

Pension scheme

Staff discounts

Career progression

Professional environment

Job summary

Arden White Limited in Cheltenham is seeking an Aftersales Advisor to join the dealership's parts and service team, providing top‑tier customer service and supporting workshop with efficient parts management.

You'll handle parts orders, stock levels, and enquiries, build relationships with customers and colleagues, and benefit from manufacturer and dealer training and pension. This role offers clear career progression within a respected premium automotive brand.

Qualifications

• Experience as Parts Advisor, Aftersales Advisor, or similar automotive role.
• Strong customer service and communication skills.
• Good organisational skills and attention to detail.
• Must hold a Full UK Driving Licence.
• Right to work in the UK.

Responsibilities

• Support the workshop with parts ordering and pre-picking.
• Assist customers with parts, accessories, and vehicle-related enquiries.
• Manage stock levels and maintain parts availability.
• Process orders accurately and efficiently.
• Build strong relationships with customers and colleagues.
• Deliver excellent customer service at every stage of the aftersales journey.

Skills

Customer service

Communication

Organisation

Attention to detail

Full UK Driving Licence

Right to work in the UK

Job description

About the Role

As an Aftersales Advisor, you'll be a key part of the dealership's aftersales operation, ensuring customers receive an exceptional experience while supporting the workshop with efficient parts management and stock control.

Your responsibilities will include:

• Supporting the workshop with parts ordering and pre-picking
• Assisting customers with parts, accessories, and vehicle-related enquiries
• Managing stock levels and maintaining parts availability
• Processing orders accurately and efficiently
• Building strong relationships with customers and colleagues
• Delivering excellent customer service at every stage of the aftersales journey

What We're Looking For

• Previous experience as a Parts Advisor, Aftersales Advisor, Service Advisor, or similar automotive role
• Strong customer service and communication skills
• Good organisational skills and attention to detail
• The ability to thrive in a busy, fast-paced environment
• A Full UK Driving Licence
• The right to work in the UK

Desirable

• Experience within a franchised dealership or premium automotive brand

What's in it for You?

• Up to £32,500 OTE
• Manufacturer and dealer training programmes
• Clear opportunities for career progression
• Pension scheme
• Staff discounts and employee benefits
• Supportive and professional working environment
• The opportunity to work with a respected premium automotive brand

If you're looking to develop your career within a successful dealership group and enjoy delivering outstanding customer service, we'd like to hear from you.