Parts Advisor

Mertrux Truck & Van; Leicester; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Competitive pay

Training opportunities

Professional working environment

Career progression

Job summary

Mertrux Truck & Van is seeking a professional Parts Advisor for the Aftersales team in Leicester. You will supply parts for customers and workshop technicians, manage orders, maintain stock integrity, and support day-to-day department operations.

The role requires automotive parts experience, strong customer service and meticulous attention to detail in a busy environment. Competitive pay and clear pathways for training and progression are offered.

Qualifications

• Experience in automotive parts or equivalent environment.
• Strong knowledge of vehicle parts and accessories.
• Excellent customer service and communication skills.
• High organisation and attention to detail.

Responsibilities

• Provide professional service to retail, trade and internal customers.
• Accurately identify and supply parts and related products.
• Process orders and update availability and delivery times.
• Manage backorders and liaise with suppliers to minimise delays.
• Support workshop operations with timely parts supply.
• Receive, check and store incoming stock accurately.
• Maintain stock accuracy with regular checks and audits.
• Process returns, warranty items, and manufacturer requests.
• Keep records and documentation accurate and compliant.
• Adhere to quality, Health & Safety and operational standards.

Skills

Customer service

Attention to detail

Stock control

Communication

Prioritisation

Parts sourcing

Use of catalogues

Stock management systems

Computerised ordering

Tools

Parts catalogues

Stock management system

Ordering systems

Job description

We are seeking a professional and customer-focused Parts Advisor to join our Aftersales team. This role is ideal for an individual with experience in automotive parts who takes pride in delivering excellent customer service, maintaining high levels of accuracy, and supporting an efficient operation.

As a key member of the Parts Department, you will be responsible for supplying parts for both customers and workshop technicians, managing orders, maintaining stock integrity, and helping ensure the smooth day-to-day running of the department.

Key Responsibilities

• Provide a professional and responsive service to retail, trade, and internal customers.
• Accurately identify and supply parts, accessories, and related products.
• Process customer orders and provide regular updates on availability and delivery times.
• Manage backorders and liaise with suppliers and manufacturers to minimise delays.
• Support workshop operations through the timely supply of required parts.
• Receive, check, and accurately store incoming stock.
• Maintain stock accuracy through regular stock control activities and inventory checks.
• Process parts returns, warranty items, and manufacturer requests in accordance with company procedures.
• Ensure all records, transactions, and documentation are maintained accurately and compliantly.
• Adhere to company policies relating to quality, Health & Safety, and operational standards.

About You

The successful candidate will have:

• Previous experience within an automotive parts department, dealership, motor factor, commercial vehicle, or similar environment.
• Good knowledge of vehicle parts and accessories.
• Strong customer service and communication skills.
• Excellent organisational skills with a high level of attention to detail.
• The ability to prioritise workload and work effectively in a busy environment.
• Experience using parts catalogues, stock management systems, and computerised ordering systems.
• A proactive and professional approach with a strong commitment to customer satisfaction.

What We Offer

• Competitive hourly rates and benefits package.
• Ongoing training and development opportunities.
• A supportive and professional working environment.
• Opportunities for career progression within a growing business.