Service Advisor

Allscreens Nationwide Ltd; Chelmsford; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Bonuses

Overtime earnings

Stable hours

Career progression

Supportive team

Chelmsford location

Job summary

Allscreens Nationwide Ltd in Chelmsford is seeking an experienced Service Advisor to join a well-established dealership in the automotive industry. The role offers a starting salary of £32,500 with opportunities for bonuses and overtime, plus stable Monday–Friday hours.

You will welcome customers, book vehicles, advise on repairs and warranty options, and strive for customer satisfaction while maintaining records.

Qualifications

• Previous experience as a Service Advisor within the automotive sector
• Excellent communication and customer service skills
• Strong organisational abilities with great attention to detail
• Knowledge of automotive diagnostics and repair processes
• Ability to thrive in a fast-paced dealership environment
• Customer-focused attitude with a professional demeanour

Responsibilities

• Providing exceptional customer service and acting as the primary point of contact for service customers
• Booking vehicles in and managing customer appointments efficiently
• Advising clients on vehicle repairs, maintenance, and warranty options
• Upselling additional services and parts where appropriate
• Ensuring customer satisfaction throughout the service process
• Maintaining accurate records and managing dealership systems effectively

Skills

Customer service

Communication skills

Organisational skills

Attention to detail

Automotive diagnostics knowledge

Job description

We are currently recruiting for a Service Advisor on behalf of our client in Chelmsford, Essex. This is an excellent opportunity for experienced motor trade professionals to join a well-established dealership and advance their careers within the automotive industry. This Service Advisor role offers a starting salary of £32,500, with opportunities for bonuses and overtime. The working hours are Monday to Thursday from 8:00 am to 5:30 pm, and Fridays from 8:00 am to 5:00 pm, providing a stable and predictable working pattern. Our client is committed to offering a professional environment that promotes career progression, supported by a friendly and dynamic team. Enjoy working in a well-connected area, enhancing your commute and overall work-life balance.

Benefits of the Service Advisor:

• Competitive basic salary of £32,500 plus bonuses
• Opportunities for overtime earnings
• Stable, Monday to Friday working hours
• Career advancement within a reputable dealership
• Supportive team environment
• Well-connected location in Chelmsford, Essex

Duties of the Service Advisor:

• Providing exceptional customer service and acting as the primary point of contact for service customers
• Booking vehicles in and managing customer appointments efficiently
• Advising clients on vehicle repairs, maintenance, and warranty options
• Upselling additional services and parts where appropriate
• Ensuring customer satisfaction throughout the service process
• Maintaining accurate records and managing dealership systems effectively

Requirements of the Service Advisor:

• Previous experience as a Service Advisor within the automotive sector
• Excellent communication and customer service skills
• Strong organisational abilities with great attention to detail
• Knowledge of automotive diagnostics and repair processes
• Ability to thrive in a fast-paced dealership environment
• Customer-focused attitude with a professional demeanour