Service Advisor

Allscreens Nationwide Ltd; Aldershot; On-site; GBP 32,000 - 34,000; Full time

Job summary

Allscreens Nationwide Ltd in Aldershot is seeking an experienced Service Advisor to join the dealership team. You will be the primary contact for service clients, book in vehicles, advise on repairs, and liaise with workshop staff to ensure timely completion of tasks.

The role offers a competitive salary (£32,000–£34,000), paid overtime on Saturdays, and a 45-hour workweek with every fourth Saturday paid at the overtime rate. Career development is highlighted within a supportive environment.

Qualifications

• Proven experience as a Service Advisor in a busy dealership or workshop.
• Strong communication and organisational skills.
• Knowledge of vehicle repair processes and customer service.
• Familiarity with Kerridge or similar dealership systems is desirable but not essential.

Responsibilities

• Provide exceptional customer service as the primary point of contact for service clients.
• Book in vehicles and manage scheduling efficiently to ensure smooth workflow.
• Advise customers on necessary repairs and services, maintaining transparency to build trust.
• Liaise with workshop staff to ensure timely completion of repairs and services.
• Upsell additional services where appropriate to enhance customer satisfaction and dealership revenue.
• Handle all customer interactions professionally, ensuring dealership standards are upheld.
• Maintain comprehensive records and manage follow-up tasks to promote customer retention.

Skills

Customer service

Communication

Organisation

Dealership knowledge

Tools

Kerridge

Job description

Are you an experienced Service Advisor seeking a new career opportunity within a reputable automotive dealership? Our client, a well-established vehicle dealership in Aldershot, is looking to recruit a dedicated Service Advisor to join their professional team. This role offers the chance to work in a supportive environment with excellent earning potential and career development prospects.

• - Competitive basic salary of £32,000 to £34,000 per annum
• - Paid overtime for Saturday shifts at 1.5 times the standard rate
• - Working hours from 7:30 AM to 5:30 PM, Monday to Friday
• - 45-hour workweek with every fourth Saturday paid at overtime rate
• - Opportunities for ongoing professional development within a well-established dealership
• - Supportive team environment with a focus on career progression

Duties of a Service Advisor:

• - Provide exceptional customer service as the primary point of contact for service clients
• - Book in vehicles and manage scheduling efficiently to ensure smooth workflow
• - Advise customers on necessary repairs and services, maintaining transparency to build trust
• - Liaise with workshop staff to ensure timely completion of repairs and services
• - Upsell additional services where appropriate to enhance customer satisfaction and dealership revenue
• - Handle all customer interactions professionally, ensuring dealership standards are upheld
• - Maintain comprehensive records and manage follow-up tasks to promote customer retention

Requirements:

• - Proven experience as a Service Advisor within a busy dealership or workshop environment
• - Strong communication and organisational skills
• - Knowledge of vehicle repair processes and excellent customer service attributes
• - Ability to work under pressure and manage multiple priorities effectively
• - Familiarity with Kerridge or similar dealership management systems is desirable but not essential

If you are motivated to develop your career as a Service Advisor and wish to join a customer-focused dealership, we encourage you to find out more. Our client is offering a rewarding environment for candidates eager to advance within the motor trade industry.