Service Advisor

Land Rover; Chelmsford; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Landrover Chelmsford is seeking an experienced Service Advisor to join the Aftersales Team on site. You will be a team player with excellent communication skills, reporting to the Aftersales manager to help develop knowledge and advance your career in the industry.

This role offers continued training, opportunities for progression, and the chance to deliver a first-class customer experience in a busy dealership environment.

Qualifications

• Experience in automotive aftersales or service advising is preferred.
• Excellent communication and rapport-building skills with customers and colleagues.
• Ability to explain technical information clearly and concisely.

Responsibilities

• Book MOTs, services and other repair work for customers.
• Advise customers on warranty cover and upsell parts/accessories.
• Coordinate with Aftersales to schedule appointments based on workload.
• Manage high volumes of customer interactions daily (in person, phone, online).
• Inform customers of turnaround times and update records for booked work.
• Maintain accurate customer records and update systems with bookings.

Job description

Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)

Landrover Chelmsford is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.

Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!

As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experienceusing Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!