Service Advisor

RH Recruiting Limited; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

A busy dealership in Cardiff is seeking a confident Service Advisor to provide outstanding customer service on a temporary basis. Responsibilities include greeting customers, booking vehicles for service, liaising with technicians, and ensuring top customer satisfaction. Ideal candidates will have experience in a similar role or a strong background in customer service, alongside excellent communication and organizational skills. This is a fantastic opportunity to join a supportive team and enhance your career as a Service Advisor.

Qualifications

• Experience as a Service Advisor is essential.
• Experience using CRM Systems (such as Pinnacle, Kerridge, or CDK).
• Strong organisational and communication skills.

Responsibilities

• Greeting customers and acting as the main point of contact.
• Booking vehicles in for service and repair work.
• Liaising with technicians and updating customers on progress.
• Preparing job cards, invoices, and relevant paperwork.

Skills

Strong customer service skills

Organisational skills

Communication skills

Experience using CRM Systems

Job description

We are looking for aService Advisorto join our busy dealership on a temporary basis. As aService Advisor, you will be the first point of contact for our customers, providing outstanding service and ensuring a smooth and professional experience from start to finish.

The idealService Advisorwill be confident, customer-focused, and able to communicate clearly both face-to-face and over the phone. Previous experience as aService Advisorin the automotive industry is desirable, but we are open to candidates with strong customer service backgrounds who can quickly adapt to the role of aService Advisor.

Responsibilities as a Service Advisor:

Greeting customers and acting as the mainService Advisorpoint of contact.

Booking vehicles in for service and repair work.

Liaising with technicians and updating customers on progress.

Preparing job cards, invoices, and relevant paperwork as a professionalService Advisor.

Ensuring the highest level of customer satisfaction at all times.

Requirements for the Service Advisor role:

Experience as aService Advisor(essential).

• Experience using CRM Systems (such as Pinnacle, Kerridge or CDK)

Strong organisational and communication skills.

Ability to deliver excellent customer service in a fast-paced environment.

A positive attitude and team-player mentality, essential for a successfulService Advisor.

This is a fantastic opportunity for a motivatedService Advisorto join a supportive dealership team on a temporary basis. If you are an enthusiasticService Advisorlooking for your next role, we’d love to hear from you.

Apply today to become our next Service Advisor!