Senior Service Advisor

Jago Consultants; Canterbury; On-site; GBP 26,000 - 34,000; Full time

Job summary

Jago Consultants is seeking a Senior Service Advisor for a main car dealership in the Canterbury area of Kent. The role focuses on delivering excellent customer service, advising on repairs and costs, and upselling where appropriate within a professional service environment.

The position requires experience as a Service Advisor in a motor garage and a valid full driving licence, with the salary negotiable based on experience. You will be part of a friendly team in Canterbury, Kent.

Qualifications

• Experience as a Service Advisor in a motor garage.
• Strong customer service skills with the ability to build rapport and deliver great CSI results.
• Full driving licence is required.

Responsibilities

• Ensuring customers are aware of service and repair work in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers' needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Preparation and completion of invoices.

Skills

Customer service

Upselling

Customer rapport

CSI improvement

Tools

In-house system

Job description

Senior Service Advisor needed in the Canterbury area of Kent.

Canterbury Senior Service Advisor salary negotiable depending on experience.

We are working with a Main Car Dealership who are actively looking for a Senior Service Advisor to join there friendly team. Canterbury area of Kent.

Job Role - Motor Vehicle Service Advisor

Salary - negotiable depending on experience

Senior Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers' needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Senior Service Advisor position you will have:

• Previous experience working as a Service Advisor within a motor garage
• Full driving licence

As a Senior Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.