Car Dealership Service Advisor

Confidential; Maidstone; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme

Career progression

Friendly team

Job summary

Confidential in Maidstone is seeking a Service Advisor to be the key link between customers and the workshop, guiding bookings from arrival to handover.

You will greet customers, manage bookings and job cards, upsell service plans and products, and keep customers updated on progress and costs while maintaining high service standards.

Qualifications

• Experience as a Service Advisor in a car dealership or motor trade.
• Strong communication and customer-facing skills.
• Ability to upsell services and meet targets.
• Good organisational and IT skills; DMS experience advantageous.

Responsibilities

• Meet and greet service customers in the dealership.
• Manage bookings, job cards, and workshop scheduling.
• Upsell service plans, products, and accessories.
• Keep customers updated on progress, costs, and approvals.
• Ensure a professional handover on completion of work.
• Deliver outstanding customer service to increase retention.

Skills

Customer service

Communication

Upselling

Organisation

IT skills

Tools

DMS

Job description

Service Advisor Car Dealership
Maidstone
£32,000 - £34,000 basic + bonus
Full-time Permanent Mon Fri (8am 6pm) + 1 in 3 Saturdays

The Role

We re looking for a Service Advisor to join a busy car dealership in Maidstone. You ll be the key link between customers and the workshop, delivering excellent service and ensuring a smooth customer journey from booking to handover.

Duties

• Meet and greet service customers in the dealership


• Manage bookings, job cards, and workshop scheduling


• Upsell service plans, products, and accessories


• Keep customers updated on progress, costs, and approvals


• Ensure a professional handover on completion of work


• Deliver outstanding customer service to increase retention

Requirements

• Previous experience as a Service Advisor in a car dealership or motor trade environment


• Strong communication and customer-facing skills


• Ability to upsell products and meet targets


• Good organisational and IT skills (DMS experience an advantage)


• Full UK Driving Licence preferred

Benefits

• Up to £32,000 - £34,000 basic + bonus scheme


• Training and career progression with a franchised dealership


• Pension scheme and company benefits


• Friendly, supportive dealership team