Service Advisor

ACS Automotive Recruitment; Caddington; On-site; GBP 29,000 - 30,000; Full time

Job summary

A busy car dealership in Luton is seeking an experienced Service Advisor to join their Aftersales team. The role involves being the main point of contact for customers, managing service bookings, and upselling products. Ideal candidates will have previous experience in a dealership and strong communication skills. The position offers a salary of £29,000 – £30,000 with potential bonuses. This is a full-time, permanent role requiring a professional demeanor and commitment to customer service.

Benefits

£8,000 bonus potential

Strong earning potential

Supportive environment

Qualifications

• Previous experience as a Service Advisor within a car dealership or motor trade environment.
• Strong communication and customer-facing skills.
• Ability to upsell products and work to targets.

Responsibilities

• Meet and greet service customers in a professional dealership environment.
• Manage service bookings, job cards, and workshop scheduling.
• Upsell service plans, repairs, and additional products.
• Keep customers updated on vehicle progress, costs, and authorisations.
• Ensure a smooth and professional handover on completion of work.
• Deliver outstanding customer service to drive loyalty and retention.

Skills

Customer service

Communication skills

Sales skills

Job description

Service Advisor – Car Dealership

Luton

£29,000 – £30,000 basic (DOE – negotiable for the right candidate)

£8,000 bonus potential

Full-Time | Permanent

Monday–Friday: 8:00am – 6:00pm (1-hour lunch)

1 in 4 Saturdays: 9:00am – 1:00pm

The Role

We’re recruiting on behalf of a busy car dealership in Luton, looking for an experienced and customer-focused Service Advisor to join their Aftersales team.

You’ll play a key role as the main point of contact between customers and the workshop, ensuring a smooth, professional, and positive customer journey from initial booking through to vehicle collection.

This role offers strong earning potential, a supportive environment, and flexibility on salary for candidates.

Key Responsibilities

• Meet and greet service customers in a professional dealership environment
• Manage service bookings, job cards, and workshop scheduling
• Upsell service plans, repairs, and additional products
• Keep customers updated on vehicle progress, costs, and authorisations
• Ensure a smooth and professional handover on completion of work
• Deliver outstanding customer service to drive loyalty and retention

Your Background & Skills

• Previous experience as a Service Advisor within a car dealership or motor trade environment
• Strong communication and customer-facing skills
• Ability to upsell products and work to targets
• Good organ...