Automotive Service Advisor

Allscreens Nationwide Ltd; Woking; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Company pension

21 days annual leave + bank holidays

Annual salary reviews

Training and professional development

Job summary

A friendly, organised Service Advisor is sought by Allscreens Nationwide Ltd in the United Kingdom. You will be the first point of contact for customers, ensuring a professional and welcoming experience from enquiry through to vehicle collection.

You will work closely with the workshop management team and technicians to coordinate daily activity, update customers on progress and help the workshop run efficiently.

Qualifications

• Excellent customer service and communication skills.
• Organised with the ability to manage a busy workload.
• Calm under pressure and able to prioritise.
• Strong attention to detail.
• Positive, reliable and a team player.

Responsibilities

• Welcoming customers and managing enquiries.
• Booking vehicles into the workshop.
• Preparing estimates and obtaining customer authorisation.
• Liaising with technicians throughout the day.
• Ordering parts and coordinating repairs.
• Keeping customers informed of vehicle progress.
• Preparing invoices and processing payments.
• Managing workshop schedules and loan vehicles.
• Delivering outstanding customer service at every stage.

Skills

Customer service

Communication

Organisation

Attention to detail

Teamwork

Job description

"Great things are never done by one person; they're done by a team of people."

£34,000–£40,000 per year (DOE)

Monday to Friday | 7:30am–5:30pm | No Weekend Working

Join a well-established independent workshop where people come first.

Our client is a highly respected independent workshop with a long-standing reputation for delivering exceptional customer service, honest advice and high-quality workmanship.

Following significant investment in modern facilities and continued business growth, they are now looking to recruit a friendly, organised and customer-focused Service Advisor to join their team.

Whether you're an experienced Service Advisor or have developed your career in customer service, hospitality, retail, recruitment or another fast-paced, customer-facing role, this could be an excellent opportunity to take the next step in your career.

The Role

As the first point of contact for customers, you'll play a key role in ensuring every customer receives a professional and welcoming experience from the moment they make contact through to collecting their vehicle.

Working closely with the workshop management team and technicians, you'll coordinate daily workshop activity, keep customers updated throughout the repair process and help ensure the workshop operates efficiently.

This is a varied role where no two days are the same, making it ideal for someone who enjoys problem-solving, working with people and being part of a busy team.

Key Responsibilities

• Welcoming customers and managing enquiries.
• Booking vehicles into the workshop.
• Preparing estimates and obtaining customer authorisation.
• Liaising with technicians throughout the day.
• Ordering parts and coordinating repairs.
• Keeping customers informed of vehicle progress.
• Preparing invoices and processing payments.
• Managing workshop schedules and loan vehicles.
• Delivering outstanding customer service at every stage.

About You

The successful candidate will:

• Have excellent customer service and communication skills.
• Be organised and able to manage a busy workload.
• Remain calm under pressure and prioritise effectively.
• Have strong attention to detail.
• Be positive, reliable and enjoy working as part of a close-knit team.

What's on Offer?

• £34,000–£40,000 salary, depending on experience and ability.
• Monday to Friday, 7:30am–5:30pm.
• Company pension.
• 21 days annual leave plus bank holidays.
• Annual salary reviews.
• Ongoing training and professional development.
• Modern, well-equipped working environment.
• Excellent long-term career prospects with a growing independent business.

Why Apply?

This is an opportunity to join a successful independent workshop that genuinely values its people. You'll be joining a supportive team that takes pride in delivering outstanding customer service while investing in the development of its employees.

If you're looking for a stable, long-term career with a business that recognises hard work and offers genuine opportunities for progression, we'd love to hear from you.