Service Advisor - Reading

Silcom Recruitment; Reading; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Employee benefits and staff discounts

Job summary

Silcom Recruitment is partnering with a long-standing motor trade business in Reading to recruit a Service Advisor. You will be the face of the aftersales department, taking bookings, updating customers on progress, and liaising with the workshop to ensure smooth and informed journeys for each visit.

Ideal candidates will have prior experience in a Service Advisor role, strong customer service skills, and the ability to thrive in a busy dealership or independent garage environment.

Qualifications

• Experience in Service Advisor or similar aftersales role is essential.
• Strong communication and customer service skills are required.
• Confident working in a busy dealership or independent garage environment.
• Basic literacy and experience with DMS systems is advantageous.

Responsibilities

• Managing service and repair bookings efficiently.
• Providing clear updates and advice to customers on progress and required work.
• Liaising with workshop team to ensure accurate job completion and turnover.

Skills

Customer service

Communication

DMS systems

Team player

Job description

The Role:

We are working with a long-standing, independent motor trade business based in Reading, known for their consistent growth, excellent customer care, and commitment to high standards of service. They support both private and business customers across a wide range of vehicle needs.

Due to continued success and internal growth, they are now seeking to add a Service Advisor to their team – someone who thrives in a customer-facing role and enjoys the pace and challenge of a busy service department.

As a Service Advisor, you will be the face of the aftersales department, taking care of customer bookings, managing repair updates, and ensuring a smooth, informed journey throughout each visit.

Key Responsibilities:

• Managing service and repair bookings efficiently


• Providing clear updates and advice to customers on progress and additional work required


• Liaising with the workshop team to ensure accurate job completion and turnaround


• Handling service admin tasks including invoicing and warranty claims


• Maintaining strong customer relationships and high satisfaction levels


• Promoting additional services where appropriate

About You:

• Previous experience in a Service Advisor or similar aftersales role (essential)


• Strong communication and customer service skills


• Confident working in a busy dealership or independent garage environmentI


• T literate - experience with DMS systems advantageous


• Positive, team-oriented attitude


• Full UK driving licence required

Package:

• £28,000 - £33,000 basic salary (depending on experience)


• Realistic OTE of £37,000


• Monday to Friday, 8:00am – 6:00pm


• 1 in 3 Saturdays, 8:30am – 12:30pm (on rota)


• Ongoing manufacturer training and personal development


• Supportive, friendly working environment


• Employee benefits and staff discounts

If you're an experienced Service Advisor looking to join a professional and rewarding working environment – we'd love to hear from you.