Service Administrator - Temp-to-Perm, Fast-Paced Support

JDR Recruitment; Lancashire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

28 days' holiday plus bank holidays

Comprehensive benefits package

Company pension

Free on-site car parking

Job summary

JDR Recruitment Ltd is recruiting a Service Administrator for a South Blackpool-based, specialist B2B service and equipment provider. This temp-to-perm role covers day-to-day service administration, supporting engineers, and ensuring service jobs run smoothly from start to finish.

The position offers 37.5 hours per week, Monday to Friday, with 28 days' holiday plus bank holidays, a comprehensive benefits package, a company pension and free on-site parking.

Qualifications

• Organised with strong time-management and attention to detail.
• Excellent customer service and communication skills.
• Proficient in IT and Microsoft Office.
• Experience using CRM, service management or accounting systems is advantageous.
• Ability to prioritise workloads and work calmly under pressure.

Responsibilities

• Answer customer enquiries via telephone and email in a professional and helpful manner.
• Schedule service visits, preventative maintenance and emergency repairs.
• Coordinate engineers' diaries, routes and appointments.
• Raise and process service orders and work requests.
• Prepare quotations for repairs, maintenance contracts and replacement equipment.
• Create invoices and assist with payment processing.
• Maintain accurate customer records, service histories and equipment databases.
• Order spare parts and monitor stock and inventory levels.
• Liaise with suppliers regarding parts availability and deliveries.
• Monitor maintenance contract renewals and contact customers ahead of expiry.
• Log equipment faults and allocate service jobs promptly; follow up with customers.
• Prepare service reports and other administrative documentation.
• Maintain compliance records, service certificates and required documentation.
• Manage filing systems and ensure records are accurate and up to date.
• Support warranty claims and manufacturer documentation.
• Coordinate equipment installations and de-installations with engineers and customers.

Skills

Organised

Customer service

Communication

IT skills

CRM experience

Multitasking

Tools

MS Office

CRM software

Job description

JDR Recruitment Ltd is recruiting a Service Administrator for a South Blackpool-based, specialist B2B service and equipment provider. This temp-to-perm role covers day-to-day service administration, supporting engineers, and ensuring service jobs run smoothly from start to finish.

The position offers 37.5 hours per week, Monday to Friday, with 28 days' holiday plus bank holidays, a comprehensive benefits package, a company pension and free on-site parking.