Service Administrator

Perfect Recruitment Ltd.; Liverpool; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Temp-to-perm

Immediate start

Wellbeing scheme

Established team

Job summary

Perfect Recruitment Ltd. is seeking a Service Administrator / Coordinator in Speke to join a busy service department. The role requires coordinating a nationwide team of engineers, handling quotes and billing, and maintaining accurate data in Sage and Excel.

The position offers a temp-to-perm path with a starting salary highlighted and immediate start available. You'll work Monday to Friday, 8:30am-4:30pm, supporting engineers and customers across the UK.

Qualifications

• Experience in administration, service coordination, billing or similar environments.
• Strong numeric and data-handling skills with attention to detail.
• Proven experience using Excel and invoicing/burchasing processes.
• Sage experience is advantageous and beneficial for the role.

Responsibilities

• Review service calls and jobs received overnight and ensure actioning.
• Coordinate and support a nationwide team of around 40 field engineers.
• Provide engineers with job information and handle service queries.
• Cost completed service and engineering jobs.
• Prepare and issue customer quotations.
• Maintain accurate billing information using Excel.
• Produce weekly and monthly billing, with some daily requirements.
• Raise and process purchase orders.
• Use Sage for financial and administrative tasks.
• Reconcile payments and investigate discrepancies.
• Produce weekly reports.
• Manage large volumes of operational and financial data.
• Keep job and customer records accurate and up to date.
• Support colleagues across the Service Department.
• Respond to changing priorities and urgent service requirements.

Skills

Microsoft Excel

Numerical & data handling

Attention to detail

Invoicing & billing

Sage experience

Communication skills

Organisational skills

Team player

Tools

Microsoft Excel

Sage

Job description

Service Administrator / Coordinator - Temp to Perm

Speke | Monday to Friday | 8:30am-4:30pm

Temp-to-Perm | £26,510 per annum once permanent

Immediate start available

We're recruiting for an experienced Service Administrator / Coordinator to join an established engineering service business based in Speke. This is a genuine temp-to-perm opportunity for someone who is organised, confident working with Excel, figures and data, and enjoys working in a busy environment where no two days are quite the same. The business provides conveyor servicing and engineering support to major organisations across the parcel and logistics sector, with a nationwide team of around 40 field engineers.

The Role

Working as part of an established six-person Service Department, you'll provide the administration and coordination needed to keep engineers, customers and service jobs moving efficiently.

Your responsibilities will include:

• Reviewing service calls and jobs received overnight and ensuring they are actioned
• Coordinating and supporting a nationwide team of around 40 field engineers
• Providing engineers with job information and handling service-related queries
• Costing completed service and engineering jobs
• Preparing and issuing customer quotations
• Maintaining accurate billing information using Excel
• Producing weekly and monthly billing, with some daily requirements
• Raising and processing purchase orders
• Using Sage for relevant financial and administrative tasks
• Reconciling payments and investigating discrepancies
• Producing weekly reports
• Managing large volumes of operational and financial data
• Keeping job and customer records accurate and up to date
• Supporting colleagues across the Service Department
• Responding to changing priorities and urgent service requirements

About You

This role would suit someone who enjoys being busy and is comfortable dealing with numbers, data, customers and multiple priorities. You'll ideally have experience in administration, service coordination, engineering support, billing, invoicing or a similar environment.

We're looking for:

• Good working knowledge of Microsoft Excel
• Strong numerical and data-handling skills
• Excellent attention to detail
• Experience with invoicing, billing, purchase orders or payment reconciliation
• Previous Sage experience would be advantageous
• Confident telephone and communication skills
• The ability to organise and prioritise a busy workload
• A proactive and positive approach
• The ability to remain accurate when working under pressure
• A genuine team-player mentality
• Experience within engineering, maintenance, manufacturing, logistics, facilities management or field service would be particularly useful.

The Working Environment

This is a genuinely busy service operation, so it's important that you enjoy working at pace and can adapt when priorities change.

You'll be joining a close-knit team of six, supporting both the field engineers and customers across the UK.

The business operates 365 days a year, including bank holidays and the Christmas period.

The normal working pattern is Monday to Friday, 8:30am-4:30pm. The team does share responsibility for additional cover during certain periods, including Christmas. This generally involves taking a laptop home and sharing approximately three working days across the team.

Please make sure you're comfortable with this requirement before applying.

What's on Offer?

• Temp-to-perm opportunity
• £26,510 per annum once permanent
• Monday to Friday, 8:30am-4:30pm
• Immediate start available
• Established and supportive team
• Varied role with genuine responsibility
• Wellbeing scheme
• Opportunity to develop within an established engineering service business

If you're an experienced administrator or service coordinator who enjoys working with Excel, figures, engineers and customers, and you're looking for a role where you can become a valued part of an established team, we'd like to hear from you. Interviews can be arranged quickly for suitable candidates.