Service Administrator – Dynamic, Office‑Based Support

Lockhart Recruitment; Ilminster; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Free on-site parking

Friendly and supportive team

25 days holiday plus bank holidays

Job summary

Lockhart Recruitment are recruiting for a Service Administrator on behalf of a well-established business based in Ilminster. This office-based role offers a busy, varied environment with strong team support and real long-term stability.

You will manage service admin, support engineers, liaise with customers and keep paperwork and systems up to date, in a vibrant team with a down-to-earth culture.

Qualifications

• Previous administration experience within a busy office environment.
• Excellent organisational skills with strong attention to detail.
• Confident and professional telephone manner.
• Strong customer service and communication skills.
• Ability to multitask and prioritise a varied workload.

Responsibilities

• Answer incoming calls and assist customers with service enquiries.
• Create, update and maintain service job cards.
• Process service invoices accurately and efficiently.
• Book in service appointments and schedule work.
• Support engineers with admin requirements and job information.
• Coordinate engineer schedules and routes.
• Update internal systems and maintain records.
• Typ e letters, correspondence and service documentation.
• Liaise with customers, suppliers and internal departments.
• Monitor and progress ongoing service jobs.
• Provide general administrative support to the wider team.

Skills

Organisational skills

Customer service

Communication skills

Telephone manner

Multitasking

Tools

Microsoft Office

Job description

Lockhart Recruitment are recruiting for a Service Administrator on behalf of a well-established business based in Ilminster. This office-based role offers a busy, varied environment with strong team support and real long-term stability.

You will manage service admin, support engineers, liaise with customers and keep paperwork and systems up to date, in a vibrant team with a down-to-earth culture.